Kaur Dental of Fox Chapel, Pittsburgh PA

Dr. Kaur and her staff are A+ in my book. I wish every dental office could as kind and respectful to their patients as they are.

Upon becoming a client of Dr. Kaur's in the first year, I would say that her kindness and professionalism would be worth a 5 star review. However, as of the last several months the admin staff has become a poor reflection on an otherwise great dental practice.

The problem first began several months ago when I had set up a surgical procedure connected to Kaur's practice. I was given a price on Dr. Kaur's end, as well as with the surgeon, and proceeded with the plan. After the surgeon was finished and the allotted healing time passed I returned to Dr. Kaur's office for the remainder of the work. I was greeted with some new faces in the administration staff, as well as a new price on the rest of the work to be done, at my surprise. When I came to their office to ask for an explanation of the new cost I was given a lot of run-around explanations, as well as an admission that they can't tell me the "why" and that these numbers are projections, and my insurance may deny coverage but I would not know until after everything was done. The staff member that talked with me about this seemed inconvenienced during our discussion.

After that interaction, I was having some sensitivity in a tooth that I went to schedule an appointment for. The administrator that I talked to that day said that they could see me right then and there, and I thought that was great! Except, I only learned after the fact that the same administrator waited until after I went back to be checked on before she made a point to tell my fiancee that "he is going to be charged $70 for today's visit". $70 for a quick check-up!? Why didn't you tell me before I agreed?

As a final note, the main reason I decided to leave this review was because after they determined that my sensitivity was due to a filling that fell out, Dr. Kaur did a new fill in a separate appointment. Initially, everything worked out, but after two weeks I was experiencing the same level of sensitivity. I called Dr. Kaur's office and left a voicemail explaining my situation and left a callback number. As of this review, it has been two weeks and I have yet to receive a call about this issue. I will also say this was not the first time that I had a hard time getting ahold of the office (as for the reason why I went directly to there office about the surgical price inquiry).

It is for this reason that I am done with this practice. Dr. Kaur and her staff are great, but I think the admin team has become horrendous, and I have zero trust in their integrity as individuals that work in healthcare. They do not seem to give a care about the people who need help. The only reason I do not give a 1-star review is because I had a great initial experience with this practice, and I think the problem stems more from the administration, rather than the doctors.