KAY Jewelers, Pittsburgh PA

We had a great experience with Abby and Stephanie at Kay in the South Hills mall. Highly recommend booking a consultation with them!

I have had a necklace break multiple times and on the 3rd timeThere was an older woman there with dark hair that was not very kind when I was telling her about how my necklace broke AGAIN.through the process, she made me feel less than worthy of shopping in that store and that i was intentally breaking the chain…. Yes, i wanted to drive to the mall every few weeks to drop it off and a few more to pick it up…not really! …. You know she was even complaining about the children's choir singing carols in the middle of the mall! Hey Mrs Scrooge itsChristmas time…smile a little. But then Ella stepped in! She must seen the hurt in my eyes. Ella was a BLESSING! Not only did she say she was going to ask the lab to switch out the necklace she showed me some more chains and said when I come to pick the necklace up next time there will be a big sale. She even taught me a few tricks and tips on how to clean my current jewelry and keep it sparkly at home. Then she helped me pick out some chains that would fit the charms i had. She even made me a wish list in the system so when I came back we’d know what she helped me pick out. So i went to pick up my jewelry tonight and Ella was busy but told Susan what we picked out and Susan was SOOOOOO NICE! She helped me work through which chains would be best for me. She even gave me tips on how to keep my jewelry sparkly and shiny. Ella and Susan are great representatives of the Kays Family! They should receive a nice Christmas Bonus (and not a jelly of the month club) lol. Thank you for employing such helpful and amazing team members. Mrs Ba-Humbug on the other hand might need a time out, a nap… or find another job not in customer sales. Thank you Ella and Susan

We were welcomed very sincerely and sincerely, especially Loerrata was very interested, thank you.

My fiancee got my engagement ring from Kay's and I love it! Their cleaning and inspections and super fast and efficient!

I had a great experience at Kay Jewelers with picking out a engagement ring. The staff was amazing in the process, especially Abby. She was able to sit down with me to customize a ring and made me and my fiancé feel super comfortable and cared for in this important times of our lives. Highly recommend!

Justin Lane was the greatest at helping me convert diamonds to new rings. I couldn’t have received better service!

Abbie and Ella were amazing, very helpful and kind. Answered every question and assisted me with all my needs!

Loretta saved the day and a diamond from falling out of my ring. And that was just the beginning. Thanks so much!

Such a great experience wedding band shopping! Found what we wanted and all of our questions were asked

Loretta and Ella were extremely helpful in getting my broken bracelet exchanged and assuring me in getting a new bracelet that I love. They both were very pleasant. Will definitely come back!

Emily and Loretta were beyond amazing. Customer service was a 10/10 helped us more than any other jeweler around. Would recommend to any couple looking for personal and enjoyable experience.

Ella was amazing with helping me size my wedding ring down, talked me through the entire process! Much better experience than the other store I went to, will be there again!

Every time we come here it’s outstanding they do a great job, our cleaning of our rings and I lost my box for my watch and loretta provided me with a new one. Thank you!

I recently visited the SHV Showroom for their diamond remount event, and was blown away by the beauty of my new wedding set! Jack (the designer) listened intently to what I envisioned, and within minutes NAILED it!
I am thrilled that I was able to reset my original diamond into a new, more beautiful and brilliant ring!
Every associate in the showroom was so sweet and excited for me! I literally floated out of there beaming (and shining!) THANK YOU so much for making this such an amazing experience! You guys ROCK!

Stephani was great to work with! She helped me with the process of getting my wedding band customized to my engagement ring! She was great at explaining the ins and outs of the customization process, which was very helpful! She kept my fiancé and I up to date on the latest sales and upcoming deals to ensure that we got the best price for my custom band, which we certainly did and are incredibly thankful for! She was very professional, knowledgeable, friendly, and easy to work with! Any time we saw her, she always remembered our names, which I thought was very impressive considering the amount of customers they see every day. We would love to work with her again in the future, and cannot be more excited to see the final result of my wedding band!

Loretta and Stephanie were extremely accommodating and knowledgeable. I really appreciate their assistance in designing an extremely important piece of jewelry for me.