K.E. Seifert, Inc., Langhorne PA

Damage to new floor during powder room vanity installation (crew didnt know they were installing cabinet though quote included it; and didn't have proper tools to do job. New powder room faucet leaked under sink and damaged cabinet- would not honor after 3 months. Did not find leak source in kitchen ceiling but charged for new shower fixtures and valves.

Five years ago we called this company put to quote us on replacing our sewer line in the backyard. We thought they were a reputable company given that we used them on contract for our HVAC and didn't have any issues. Five years ago a salesperson whom no longer works there came to our home for a replacement quote, he said to give us a more accurate quote he would "prefer" to snake the line. To which my husband said that we already had a video from another company and could provide him footage, he said if you don't mind I'll just do it myself it's part of my quote. He proceeded and then billed my husband over $300 when he would not sign a contract for the replacement right then and there. We called the office and spoke with their sales manager and office manager whom said that they were sorry for the misunderstanding and that we did not owe this amount. Now, present day we get a bill from a collector and a hit on our credit for delinquent payment of this bill that suddenly appeared in the last 3 months to this creditor. I've now called the office on three separate occasions with the promise of a return call and most recently was told they added to their calendar a follow up call to me in 3 days to make sure the owner reached out, that was over a week ago now and crickets. It was also confirmed that none of the employees or managers we dealt with are there any longer and they have no record of any conversations but also thought it strange and were the ones to say wow, 5 years ago and your being billed from a credit company now? Working in a service industry for years, one that was upfront with service charges and billing I am just so saddned by the way we see being treated. This negligent mishandling of our situation and the idea that 5 years later they would try and collect money from us is truly absurd.

Before they come onsite, I double checked with them is there any diagnose fee which typically 0-100, they said no.then they give me a quote about $1100 which is doubled than another quote i got.and they said, if i do not use their service, they will bill me $220 for onsite fee. I don't like the feeling that people don't tell you any hidden fee before they provide service.my location is Warrington, a round trip is about 1.5h.my point is #1, if any onsite fee or diagnostic fee or other name, let me know first and I will make a decision prior to service. #2.200 is too much for just onsite. I will not recommend this service. BTW The customer service is nice.looks like they online 24 hours, and no waiting time. Hope they can do some improvement to make their review score above average.

I called them at 9 AM they were here by 1 PM. I have used them for more than 20 years because they always show up on time or early.

We needed help (very last minute) with looking at a property we were interested in purchasing and they were so helpful and responsive and gave us same day service. Professional and on time. The office staff was a pleasure to coordinate with as well. Highly recommend!