Kelly Mazda, Scranton PA

The service department is a joke! You can almost never get through to them on the phone and they don’t return calls if you leave a message. I brought my 2014 Mazda 3 in for repairs because of blown fuses. I paid $100 which was fair but drove my car out and noticed my AC was stuck on high speed. I called and they told me it wasn’t anything they did but would take a look at it I brought it back and they told me the issue was something with the heater control and it would cost $500 to have it repaired. I told them to order the part and they said they would call when it came in. That was 3 weeks ago. I’m taking my car to a different Mazda repair shop and I’ll update my review when I find out the real issue.

The car services are perfect, the price is also pretty good. However, customer service is ok. There are a few employees there who look like they hate you. I said hi to one of them and they didn't even say hi back. I think it's just the mechanics that are kind of rude, the people front the counter are pretty good

My Mazda dealer closed up shop, so I was forced to travel to Kelly's. I knew exactly what I needed and wanted done - Kelly's did the work quickly and well with no hassle or undue pressure for other unneeded services. I would highly recommend their service department based on this experience.

Best car buying experience!
I highly recommend Kelly Mazda. Sean Dolphin was wonderful. Just a really great experience.

Drove off today in my 2019 Mazda Cx-3. This is my 4th Mazda. Always an excellent experience and Sean Dolphin is the best representative. He helps me decide on the best vehicle for my needs at the right price every time. I have never been anything but happy with every vehicle and the excellent customer care by Sean.

Awful experience dealing with these guys. Typical car salesmen. Slimey and untrustworthy. Don’t go out of your way to buy from them. They’ll make you think they want to work with you but when it comes time to sign the papers get ready to pay a lot more than you originally thought.

My husband and I recently purchased a Mazda CX-5 Touring and we are thrilled! We worked with Sean Dolphin at Kelly's and we really felt we were taken care of. The car is great, the people were friendly and informative (not push) and we got a payment that was close to our goal price budget. We would definitely recommend working with Kelly Mazda and when our lease is up, we will be going back!

Thank you Jay for your patience as I finally made my decision on the black Mazda 6. Your professionalism and knowledge along with being a good person made my experience a positive one. What I love about my head turning new Mazda 6? Everything!

Purchased a certified pre-owned vehicle from Kelly Mazda last year and have been enjoying my car ever since. I found the vehicle online and contacted the general website. Within two hours, I had a reply. Mr. Cole answered all my questions and returned emails promptly. As a first-time car buyer, it put my mind at ease. The staff in the parts & service department are also very easy to work with. When I need a new car in the future, I will stop here first.

Both my wife and I just purchased new Mazda after my brother bought a brand new Mazda 3. After he highly recommeded the dealership and the salesman (Jay Schlappe), we went down and got great deals on a 2015 Mazda CX-5 and a 2015 Mazda 6. I was very intrusive and persistant because I was in the business (sales and finance) before, but they were nothing but open and forthcoming with any questions I had. Jay was fantastic to deal with and would recommend him to anyone.

We bought our car here! The staff is amazing!
Our car's yearly maintenance is also done here. They are awesome!