Keswick Cycle Glenside

Purchased a bike for about $600, and I regret it. I had asked for a bike that I'd mainly use on the road with a bit of off-road riding like nature trails. They recommended a bike with what seemed like pretty good tires to handle it, but the bike does not have any suspension or shock absorption. Every tiny bump and rock can be felt while riding it. Riding over a bump on a slightly uneven sidewalk feels like the tires are going to pop. The brakes squeak. The chain switches gears when backpedaling. After 30 days, I took it in for their free tune-up. I called a week in advance to schedule it, but they said they can take it as a walk-in and no scheduling is needed. The day I was going to take it there, I called ahead (thankfully), and they said I'd need to make an appointment for the next day because they're understaffed. The tune-up did not fix any of the aforementioned issues. They get 2 stars from me only because the sales staff and cashiers are very friendly. The mechanics in the back aren't so friendly and gave me the impression I was inconveniencing them. I don't recommend buying a bike here, and I don't recommend getting your bike fixed here.

Drove an extra half hour to get here and was blown away by the service.had an issue with a very tiny component on my bike (a bolt) and they helped me pick the right thing and install it…all while telling me friendly stories of local races / events I might be interested in.these guys love their bikes and love their customers.highly recommended.

This used to be my favorite local bike shop. Although Specialized now owns them, they still do have a good variety of inventory.

However, I have found over the years, even before Specialized bought them, that the service department is lacking. I was never really confident in what I was being told. On several occasions, I took my bike somewhere else for a second opinion and felt Keswick was really just upselling me. My most recent interaction was that an adjustment was performed for free, and I would bring the bike in for a major overhaul in the winter. Well after this "free" adjustment my bike was still unridable. Once again, I took it somewhere else for a quick and prompt adjustment that was free, but also done right so I could actually ride!

Popped in for a quick tire & inner tube replacement. Had a great convo with the gentleman doing the work about music and proper pronunciation for the "el michels affair".

Highly recommended! Will be back soon!

The best bike shop in the area, great specials and the front desk and mechanics are top professionals, they always willing to help you answer any questions and to show you the bikes and accessories.

This place used to be fabulous and accommodating and loyal to their long time customers. Flat tire on a ride? Roll it on over they'll fix it same day. Need some advice on a repair? They got you. NOT ANYMORE. Since they came under new management, it has been downhill since. Rude, combative employees. Unwilling to provide advice, service, assistance etc. Been going there for years? Doesn't matter. No other form of transportation? Sucks for you they. Have a question about a repair or item? Too bad. Unfortunate that they are the only bike shop in the area. Be prepared for long wait times and rude staff when you go. Bring back the old managers/supervisors!

We had a great experience shopping for a hybrid bike at Keswick cycle. Our son is just starting to get into triathlon racing, so we wanted a bike versatile enough for some road racing and also just riding around the neighborhood and trails with his family and friends. The staff was extremely helpful and knowledgeable about their inventory. They were able to answer our questions and provide pros and cons on the options we were considering. Once we made our decision they adjusted the bike for our son to make sure that everything was in riding shape, helped us pick out a bike rack, lock, and then showed us how to install the rack and how to get the bike on and off safely and securely. We drove off with a super, new bike, easy to install bike rack, and a happy tween. Awesome experience!