LD Products, Mountville PA

Never EVER. EVERY. Buy again. One month to get product. And they didn't Even have what they sold me, and NEVER told me they didn't have it. Three weeks later I had to contact them, only to find our it never shipped, nothing at all!
Never again

Placed an order a few days ago, the website says that standard delivery is expected to be delivered in 3-5 business days and I still hadn't received any notification of shipping. I called customer service only to find out the product I ordered was out of stock.

Not sure when they were planning on notifying me if I hadn't called in. Rep told me it'd be back in stock in 1-2 weeks so I asked if they'd be providing free expedited shipping for the delay and he said no, so I cancelled the order.

Don't bother ordering from this website if you actually want to receive anything for your money, and calling customer service is a waste of time.

I placed an order on 4/10/23 and STILL haven’t received a shipping confirmation or the product that I ordered. Approximately two weeks after I placed the order I contacted customer support via chat and was told that they didn’t have one of the cartridges that I ordered in stock so they had to get it from another warehouse. When I asked when I could expect delivery, they said “soon. ” It is now several weeks later and I still have not received my order or any acknowledgement of a delay. I have now requested a refund via their customer support form and hope I will get a response… but I’d be shocked if I do.

NEVER EVER buy their REFILL SHELL & PODS NEVER. Amilkar is the only person that helped in any way. The others I spoke with told me it was not within their ability to replace my cartridges. TBH the only reason they did not get get a 1 star is because of this gentlemen.

This used to be a great company with good customer service but not anymore. Placed order on 04.04.23 still showing processing and tried to call customer service and nobody p[icks up. Kept holding the line over 30 mts each time. Spent more than 4 hrs to be on hold. Tried to cancel the order online, no option to do so. Sent them an email to cancel the order, but no response. Worst customer service. No more business from me.

Are you still open for business? My manager and I have tried to call your company 5-6x over the last month or so without any one picking up the phone. No one returns our calls either. A few months ago their response to using our credit to purchase other ink cartridges was that their computer system is failing and they had no access to those records. What is going on? You can email me back if you are still in there. Is there anyone responsible to take phone calls.

Had some issues with my black cartridge not printing. LD products stand by their products. Their products work better and last longer than the OEM's!

If I could give no stars, I would! On November 19,2022, I placed an order for two (2) cyan, magenta, and yellow ink cartridges (2 of each color). On November 25th, I received 2 cyan and 2 magenta ink cartridges. I did not receive the yellow cartridges. On Monday, November 28th, I called customer service and was informed their system was down and someone would send me an email and follow-up phone call; I did not receive either. On Tuesday, I contacted customer service again and was informed the ink was being shipped from a different facility and would receive a shipping email w/in a few days; which I did not receive. On Friday, December 2nd, I contacted customer service again and was informed of the exact same thing and that the order would be shipped out early the following week. I did not receive either- no shipping confirmation, no cartridges, or a refund. I waited the entire week of December 4-10th and again did not receive anything; no cartridges or a refund. On Tuesday, December 13th, I tried calling customer service twice and did not get through; waited for a long time and then received an answering service to leave a voice message. On Wednesday, December 14th, I called customer service again and was informed she could see the notes on my account from previous calls. She proceeded to place me on hold to follow-up with the accounting department to check on the status of my refund. She was told that they issued a refund but pulled it back because they had received shipping confirmation of the yellow cartridges but upon further review, they see the package has been sitting for 6 days with no movement so they will proceed with a refund and to allow 24 hours to see it reflected on my payment account. I asked if I would receive an email when the refund has been issued and was basically informed no but she could send me one once she received it from accounting. It's been a month and honestly I have no cartridges and no refund. At this point, I will take it as a loss. This will be the last time I order from LD Products because the lack of concern and mitigation of this is below unacceptable! Luckily, it was not expensive, but I can only imagine the number of people experiencing/have experienced this same issue.