Le Méridien Philadelphia

My daughter was married Sept 5,2020, because of COVID we had to wait to Sept 5,2021, to have the reception. Since we are from “out of town” this made our organizational task very difficult. We found the kind and caring service from all the people at Le Meridien to be extraordinary. This is from the General Manager, Wilson Bravo, who personally helped us with some challenging group reservations, to the fine Director of the Front Office, Jacqueline Hillhouse, who was so kind it seemed like she “adopted” our family. The service was as fine as the Ritz Carlton we last experienced. They obviously know the “hospitality” business and they also demonstratively care.

Staff was very nice and accommodating. Bar was very nice with a good bartender. However, was not happy with my overall stay because there were no refrigerators in the rooms. Staff said they were being replaced throughout the hotel but this was NOT communicated to us prior to the stay or upon checkout. Very disappointed in this. There was also not a microwave in room.

Easy check in and check out. Amenities are basic. Only downside was there was a very long safety fire drill and it was obnoxious. But other than that, pleasant stay and within walking distance to many attractions!

The staff made our hotel stay here fantastic. The room was quiet and clean and our dog was treated like royalty. The housekeeping staff were congenial and helpful. We will stay here the next time we’re n Philadelphia.

We have been using this hotel for every trip to Philly for several years. It's a great hotel, the staff are fantastic, location puts so much within walking distance and they have a great valet parking setup. Prices are very reasonable for such a nice place. It's not crazy fancy, but artistically upscale.

The bedding was dirty and looked like it had not been cleaned or changed in between guests. The pillows had no pillow cases. The bathroom floor was not cleaned properly and left a sticky, filmy residue. Valet and checkin was a long process and the person checking us in was texting while checking us in.

The elevator was highly defective. We have a 18 month old whom stuck his arm in the door as it was shutting and the door did not stop. My mother had to hold the door from crushing his arm as I pushed the release button several times.when I told the front desk associate she didn't seem suprised.on top of that our phone to call the front desk never went through. We had to wait at least 20 minutes for valet parking and they managed to lose are car upon departure.very unhappy with this Marriott partner.unsafe and inconvenient.

Not a 4 star hotel. Paid over 300 for a suite with a “view” and the picture advertised is a view of city hall. The only view you get is to the atrium/courtyard where you can see other tenants getting dressed. Bathroom had a funky smell, one of the towels were stained, rips in the bedsheets, some weird hole in the nightstand with random trash inside, rugs didn’t look vacuumed, bathroom sink had weird crumbs, I can go on and on. That’s stuff I excepted out of the Econo Lodge. Only positive thing was the super nice bartender downstairs.

Nice-ish with friendly staff that tries hard, for the most part. Flawed but plenty of potential and seems to be going in the right direction. The framework is there to be a legit 4* hotel.

Clean room, good hot water and h2o pressure in small shower, decent sized bathroom, not enough towels but more brought promptly upon request. Was there last year & it appears bathrooms have gotten a light refresh. Slammy neighbor doors, clean hallways, pretty good elevators. Some rooms have no exterior view, with windows (none of which appear to open) that overlook an indoor courtyard. My room didn't have a fridge. Still limited covid-style services in mid-July '21

Unclear signage, terrible arrival area, and tiny rooms make this a location with amazing potential which fails to meet it at all. The staff are friendly and professional, though, or this would have been 1 star.

Awesome hotel! Perfect location. Very clean. The hotel employees were excellent and all very friendly! Special kudos to Joe the bartender!

So close to being a four star hotel, but ultimately it’s the little things that bring it down. Examples include,

-fridge not working
-sanitary seal on fridge broken
-coffee maker not working
-water proof seal dangling off shower
-valet not answering phones
-smart TVs not connected to the system or set up (although points for being so new)
-and more

There’s a lot of potential here, but it has a ways to go.

Clean, with comfortable bed. But the room misses a lot of the details that I expect from a good 4 star hotel.

The doors are loud and let in my room let in too much light. The shower in my room used so much water it's hard to keep the floor dry, etc.

We called in advance of our visit requesting a refrigerator additional towels and pillows.
Upon arrival we recieved no pillows and the fridge was no where to be found
We went to the desk and they said they did not receive our call and there are in no refrigerators.
We were checking in around 11am.
Found the story unbelievable.
Their customer service at the property is a zero
I recieved better service at Days Inn here in Philadelphia, Pa.
I visit often and will inform my friends to STAY AWAY from this property.
Certainly not indicative of Marriot quality, as I am a member and stay in many of their properties

This hotel was good but not great. Lots of Covid safety precautions with things being wiped down and bagged and stickered. The room was comfortable and nice without any bells or whistles. Valet was sort of a mess and frequently took way too long. Great location!

Rooms are a little dated but not bad. The mini fridge doesn't work because it was for the nip type of pay-as-you-drinks.

As a Gold Elite status on Marriott bonvoy, this has been a very disappointing experience.

First night, no Air Conditioning at all. It was 85 degree that night and I didn’t get a lick of sleep. The front desk said they would “take care” of my first night and offered points or refund, I opted for point… Never happened. Nothing.

Toilet doesn’t flush well, takes 2-3 flushes even for number 1… the door keypad falls off… and my room was at the worst location next to cleaning supply rooms, view of the alley way. Asked to change rooms because of these issues, nothing.

Would not recommend. Not a 4 star hotel, more like Le’ Motel.

I did not appreciate the customer service or lack there of. Nothing was cleaned for us like we had requested. It took three attempts to get fresh towels. I understand that it is a pandemic time but come on! There was food in the common areas for the duration of our stay. I should not have to be cleaning up after your employees because they cannot be bothered by picking things up and placing it in the trash. The front desk did not answer our call for car to be brought to us. I had to walk down and wait for them. They said they would have a a manager call me. That has yet to happen. I do not recommend this establishment. Go somewhere else.

I’ve stayed at this hotel many times before prior to the pandemic and always found it quite lovely, EXCEPT this most recent stay. There is no housekeeping unless you’ve scheduled it in advance which is understandable given covid, however, was not informed of that until I asked on the 3rd day of my stay. The towels were dirty and while I received new towels within the hour, I’m still waiting for the wash clothes I’ve still not yet received, 4 days later. The furniture needs a thorough cleaning as there was a fine layer of dust over everything. The valet is quite sub par as we received no assistance with our luggage and experienced excessive delays when we requested our vehicle well in advance. I’m not usually one to complain, but this stay was not what I expected and I most likely will not stay nor recommend anyone staying at this hotel when visiting Philadelphia.

Lack of towels, no coffee cups or coffee on room. Refrigerator was unplugged and didnt work. The TV was disconnected. When we called down to ask for towels and coffee it never arrived. It took two calls to the desk to get service. Next time I'm in town I'll stay at the Aloft.