Lehigh Valley Honda, Emmaus PA

Walt was perfect from the beginning to the end. When I called the day before with my concerns about the wife's car he immediately took interest and helped guide me through. He got me set up for next day appointment even though they were boxed solid. When I got there the next morning he quickly got me setup to have car looked at. He kept me informed about the progress all the way until completion.
Great work from him and the whole team to get my car in and out in a timely manner.

Easy to schedule online. Alex handled everything very professionally. A good experience. Been going to this facility 20 years and see no reason to stop

Great experience
From the process of pulling in to picking up my car after the work was completed, the experience was really good
My rep Erik was courteous, professional and very accommodating

Several times try to get in contact with Andrew wright with no success even had his employees reach out with no success. Honda care should of stepped up and taken care of my situation was on the phone playing phone tag going back and fourth. I just feel I did not get what I deserved its frustrating and upsetting because I truly love honda I take my car there for everything but after this I feel differently about the company and customer satisfaction

I had an oil change on my 2013 Accord yesterday. The Multipoint Check revealed 3 small things that needed attention. I opted to get all taken care so I can keep driving my Accord without worries. As always, the service technicians at Lehigh Valley Honda did an excellent job. My car (with mileage over 117,000) is ready for a lot more driving!

My car display showed a warning of low tire pressure. After I checked the tire pressure I found out which tire was low and leaking air. I called up LV Honda and asked for service. The shop was booked, but they said that I could use the Express Service lane. Once arrived at shop I talked to Sam Azar, Asst. Service Manager. He got things rolling and watched over the repairs. Sure enough, there was a roofing nail right smack in the middle of the tread. Sam answered all of my questions and went out of his way to make sure that I was satisfied with the Service and Repairs.

We have been with Lehigh Valley Honda for the last 5 years and we love them. Alex helped us this time and he was awesome!

Every time I have to take my vehicle in for whatever is it the experience is outstanding. They always have a smile and keep me updated with what’s happening.

We take our 3 Honda vehicles there for service with Sam Azar. He is honest service advisor and the only reason we take our vehicles there for service.

Very polite and efficient. I was able to schedule an appointment the very next day after I called. They even washed my car for me when I went to pick it up after the inspection. Super easy and great experience.

In January of 2021, I bought a 2017 Elantra with 22% interest. I’ve regretted my decisión ever since I drove away from the dealership. Ian and Anthony did a great job maximizing my trade and got me in a 2019 Civic for nearly HALF of the interest that I was paying for my Elantra. The staff at Lehigh valley Honda was very understanding and kind from the moment I walked in. They outdid themselves with the work they put in to get me the best deal possible. I am over the moon with my new car and it wouldn’t had been possible without Ian and his willingness to get his customers the best possible deal. Ian has a customer for life now. I will send everyone I know to Lehigh Valley Honda because of the excellent customer service I have received.

I went to have my Honda CR-V serviced for a faulty VTC actuator. I was very reluctant to go to the dealer and I was pleasantly surprised. They did not try to upcharge or upsell me on any service. In fact, I had to ask for an extra assessment to add on a few parts to replace while they had my engine disassembled. They worked with me to keep the price within my budget and on top of it they finished quickly. I will post again should I need more service. I don't know if I just got a lucky break or if this place just has excellent customer service. But I would like to thank Alex and the mechanics who worked on my car!

I dropped my car off for a 9: 00am appointment for state inspection and my car was not ready until 5: 00pm. It is very inconvenient to wait all day for my car to be finished especially with two very young children.

I love my 2021 Honda Accord though it sells itself, Bruce Fuller was awesome in getting us taken care of with the right car and Matthew Proscia got us financed to seal the deal. The only downside is they didn't have the color we wanted and they said no way to get it as the factory wasn't making any, that is the reason for 4 stars. The car is great!

Took my 2008 Fit in for a recall (scheduled appointment) after 90 minutes I find out they don't have the parts and will need to order them and I need to go back another day.

Why did I make an appointment?

The paperwork I received on the way out said it will be $500.00+ to do the work. Its a recall. I'm still waiting for the service department to call me back about the charges on the paperwork.

Maybe their service is why I never bought another Honda.

Best place to buy a car! We just bought a brand new 2021 Honda CR-V Ex Hybrid and got the best deal without a hassle. I live in New Jersey, but came to this dealership because they’re amazing to work with. The car I wanted wasn’t in stock, but Dino, our salesman was able to track down the specific model and color and deliver it to us promptly. Dino, was extremely patient, knowledgeable and overall very pleasant to work with. I’m buying all my cars from Lehigh Valley Honda in the future without any hesitation. #1 Honda dealership in my opinion. Everything was smooth from purchase to finance to delivery. Ask for Dino!