Lewis Ace Hardware, East Stroudsburg PA

Price is much more than bigger chains, but your paying for convenience of the location, but customer service is better at least you can find an employee, not like in Lowes and Home Depot, you have to walk the entire store, a hope they remember to come help you!

Great service. Especially if you are a women and really do not know about this kind of stuff
. The people are there for you!

Staff is knowledgeable and helpful. Always eager to attend customers. They are usually very informed regarding where items are in the store or if it is not stocked. Also very good with online orders and pick-ups.

I spend more time here than I care to admit.and have always (in the past) got help from somebody who actually asked me if I needed it. I don’t now as I know the whole store… such a refreshing change from HD workers actively trying to dodge a question. They are liberal with the mailed offers but those should be emails and though o support them the prices should be price matched. If I need quantity of something or sadly isn’t here.

Well stocked, well staffed and privately owned. It has been our neighborhood hardware store for 3 decades when it started as TrueValue.

I went in for 2 items found in 2 minutes, spent an hour looking around, I know where to go now when I need to get stuff to fix it myself.everything in one place.

If I could give negative stars I would. I’ve lived here 17 years and always shopped here. Over the last 2years something has seriously changed and the most recent the worse! Completely UNHELPFUL and they act like you’re bothering them if you ask a question or need help. It’s the same on the phone as it is in the store. It’s not just one or two people there either, it seems to be everyone. We avoid Lewis’ now and travel all the way up to Tannersville to Steele’s True Value. They are friendly and extremely helpful! We haven’t been here in almost 6 mos and I mistaking, y sent my guy down there to ask for a nozzle part for our power washer — they treated him like he had 10 heads and were annoyed that he asked them anything at all. WE ARE DONE WITH THEM. They should be thankful they have ANY business with the attitudes they have there! UPDATE: August 2022 NOTHING has changed. Called here for some needed lumber instead of wasting 3hrs going out to Home Depot and back and AGAIN but NOPE! He only had 16' boards (which were much more expensive too but we were ing to pay it anyway) we asked if he could cut them down so we could fit them in our truck, we needed 10. He had a FIT on the phone and verbatim said "you want me to stand outside and cut 10 boards for you? !? " I said yes if you could. He replied curtly, scoffing, "No I can't do that" Oh okay I could've dealt with a simple 'no we cant' but to add the rest of what he said and how he said it was unprofessional. But hey That's F I N E Home Depot we went, big box got richer and missed a couple hundred, $$ sake AGAIN and forever.
We cannot wait until Tractor Supply or someone else opens up in this area. No more No more NO MORE. TERRIBLE AWFUL PEOPLE. WHY bother owning a store at all when you have less than ZERO customer service skills, or the willingness to even want to be c/s oriented? Disgusting attitude.

Great staff will answer any question and help with all home needs. I am a novice and they have helped me with all plumbing, electrical and outdoor needs. The staff is very knowledgeable! Thanks, John

Very helpful staff and decent prices! We prefer to go here then the big box stores.
Can usually find what you're looking fast.

The prices r on the expensive side but since there's no other hardware store around unless you go miles away, I get why. Some of the people are friendly and helpful, a few are downright nasty. Just learn to avoid the unfriendly folks who apparently would rather be somewhere else. The store is surprisingly well stocked and organized.

Friendly and courteous staff; very helpful too. Awesome location; close to home. Well organized and stocked. Great place to visit for big or small project needs.

Very convenient when you need something for the house a little pricey but overall the store is well stocked with what you need in a pinch.

Positives of Lewis, it is easy to find things and it is locally owned. Also, helpful staff. Are they a little more expensive, just a bit but it is worth it for the help and time saved

I love this place, they always have the very rare to find hardware I need like nuts and bolts and other miscellaneous things. I'm there almost daily lol

Still reminds me of the old hardware store local even though it is a Franchise And more personal service than the big Box stores

Excellent service and knowledgeable staff. They usually have what I’m looking for and when they don’t, they say so. I appreciate the lack of runaround when I’m looking for answers. Once they even suggested that I purchase my kerosene from the gas station down the road (much, much cheaper) rather than buy the small container they sold. I’d never done that before and they actually explained to me how to do it (I was dumb city folk in this regard). They may be rushed with people but they will always take the time to explain or teach. Good people, good place. More expensive than the big box stores but I’ll always stop here first. It’s like checking with your wise neighbor. Thank you!

Lewis Ace Hardware is a great store. They have everything you could want for home maintenance and repair. The people are friendly and knowledgeable. When I go there I feel like a kid in a candy store.