Main Line Dermatology, Inc., West Chester PA

I feel the need to post a review because I don't know why there are so many poor ones on here. The office staff has been nothing but helpful in all of my dealings with them. I see Dr. Campbell and she's great. I had a bad experience somewhere else and she (and Julia in the WC office) have been great helping me get my skin back to normal. I've been going to the West Chester office for years.

Worst experience with the Medical Industry I have ever encountered. Forced me to order brand name drugs from obscure pharmacy in Virginia. When the pharmacy never sent my prescription they refused to prescribe me generic at my local pharmacy. They are more interested in business than your health. If you value your health, time, and money I highly recommend you find another dermatologist in the area.

Dr. Campbell has been wonderful. I had two suspicious spots on my skin and went to a dermatologist in Exton. That doc said there was nothing wrong and sent me home. On recommendation from my sister, I went to Dr. Campbell for a second opinion. She immediately removed the spots, and the biopsy showed they were melanomas. Thank God for Dr. Campbell! The office staff is sometimes not warm and friendly like one might expect, but they're efficient, and they've never been rude - just professional.

Although the doctor was professional, the front desk staff was and are absolutely horrendous. Not only were they unprofessional, they were incredibly rude and lazy. It took two weeks to get an answer in regards to a preauthorization on a prescription I needed, but in order for me to even get an answer I had to call them a total of 8 times within a week to actually get them to not only answer me but do their job. Each time I had to call twice for them to actually pick up the phone. When I contacted my pharmacy to see what the hold up was they told me they had sent the form to the office THREE times. When I called to check what was going on they informed me I needed to get my insurance to send them a form, I promptly called them and had them fax over the information, and I was told by the office they had received and would wait for the doctors approval, I waited a total of 4 days before contacting because I had not heard back. When I called I once again had to call twice and to be put on hold for 15+ mins WITH NO ANSWER, LEAVING ME ON HOLD, I had to hang up because I was entering an appointment. While I was on hold, I had a family member call and they were put through the same process, but was finally given an answer, alas! But the answer was that the insurance denied it and they immediately hung up on her. Rather than go through the same process I contacted my primary doctor, who was able to help me with my prescription. Their jobs are to not only help with scheduling but work with any issues concerning the patients, these people do not do that. All in all, I would not recommend anyone go to this dermatologist, there are plenty of others within West Chester that have both great doctors and terrific/attentive staff this one lacks any.

Professional & Efficient - I read Cate's review and wanted to respond as a long time patient. I've been a patient for 15 years and since moving to the Wright's Lane location in West Chester, have found the office to be nothing short of organized, professional and efficient. Once signed in, they know who you are, who you're seeing and the time you were scheduled. Again, I have always been treated both by the staff and the Dr.efficiently and professionally and not as if at a social event. I have become very cordial with my doctor as he has handled my many issues over the years. Generally, I have had prescriptions either handed to me in person or called in to my local CVS of preference. I can't speak to Cathy's experience, however above would be my evaluation and I'm fairly picky overall. Hope this helps.

The worst office staff of any doctors office I have ever been to. So many reviews say this and anyone I know who goes there says the same. So why hasn't it been corrected? Do they care so little about their patients that they cannot correct the situation? All that needs to be done is a manager needs to tell the staff to be polite and attentive. That's all. And not being able to call in a prescription? Every other office does it. They sit around and talk to each other instead of taking care of the patients. If the doctors weren't so good, there would be no patients.