MassageLuXe, Lancaster PA

It's so nice to have a place like this in the community. It was needed! Great quality spa service and affordable. You know you're at a spa when you get the white robe Got a 90-minute massage and a 1 hour facial. They were able to accommodate me on the same day I called.

My girl friend and I went for a couples massage and one of us had a freezing experience. Lotion was so cold. I was asked where to focus on and said my shoulders and lower back but the focus was my feet, I had asked that my feet didn’t get touched but that seemed to be where they wanted to focus. Don’t recommend this spa at all!

I came here for a prenatal massage late in my pregnancy. The massage itself was great but the massage therapist talked to me the entire time about all three of her traumatic births which is not something you want to hear late in your pregnancy or while getting a massage. Disappointed in the entire experience.

The atmosphere and kindness of the staff for the most past was good, and the BOGO deal was awesome as a Christmas gift. & my fiancé seemed to really enjoy her massage, but I didn’t have the best time. Granted it felt well and was relieving, but my therapist commented on my 3rd degree burns that cover a majority of my body 3+ times throughout the 1 hour massage. His response several times was “wow that’s wild” & “oh there’s more? ! ” I feel as though he could’ve been a bit more professional/respectful regarding that aspect.

I had an issue with my account/membership and have been waiting for management to get back to me.have been waiting for a resolution for at least A MONTH! VERY disappointing experience with MassageLuxe and they have hundreds of dollars of mine that I can't get access to.

I bought my wife a gift card to this place and her experience was less than satisfactory. The appoint was suppose to begin at 1: 00 but she wasn’t taken back until 10 min later. At that point she’s given a consultation and asked to undress which apparently is included in the time of the massage. Long story short, you’ll pay for a full tank of gas but only get 3/4. I wouldn’t recommend it.

Management is petty children running a business. Rude and unprofessional. All I want to do is cancel my membership through email (before I get charged again) which I know can be done. Because the environment there for me is so unpleasant and rude anymore. I was told I can only immediately cancel and lose over 300 dollars in services. No thanks! I’d rather just cancel through email and use my services that way I do not have to deal with the children at the front desk.

Update I received the cancel form via email that I was told they were not able to do two days after my payment came out of my account. How convenient. I’d like a refund of the last payment and then I will cancel my membership. Thank you

After I bought my wife a prenatal massage they did not let me go back with her especially when my wife insisted I went. As a business You should accommodate for your customers who are paying.

Discovered MassageLuXe in this community, it's so convenient to be within walking distance. I couldn't wait to check the website and customer reviews, and even sent emails with some questions. Unfortunately, most of the reviews were negative, and no one responded to my emails.
I write this just in the hope that I will be one of the guests among the many compliments in the future.

After a massage last month, the young girl at the front desk offered to make an account that would be "on hold" until further notice and would charge me $5 a month. Today my bank account was overdrawn because Luxe withdraw the $75 instead. I called the office and NOTHING was done except a promise that the manager would call me back and they didn't! They obviously don't intend on fixing this problem.don't believe a word they say!

Update. Was left a message on 10/21 that a regional manager would get back to me today 10/23 to resolve issue.guess what, no one called! I guess I'm out $75!

Best deep tissue massage I’ve ever had. I highly recommend Billie. The staff is very helpful and friendly. There was a mic up with my appointment and they were very accommodating.
I will definitely be back!

For my chronic pain havers- I had a trigger point massage with Natalie, and it was definitely one of the best massages I have had. I felt relief in the areas that bother me most. I also recommend getting the membership, it is such a good deal to get a specialized massage for practically half the price each month.

Had scheduled a deep tissue massage, I got a person who rubbed massage lotion on me! Wow.very dissatisfied

Left a message for management and it has been over a week with no response.

I wrote them: "I met my therapist and we went back to the room and started talking through preferences. I disclosed a recent injury to my left shoulder (which I had also disclosed on my intake paperwork) and a wound that was still healing. I asked to have very light pressure around the joint and limited range of motion. The therapist seemed to understand and did not have any further questions.

During the massage, I was laying on my stomach and the therapist went to raise my raise my injured arm well beyond my current range of motion without any warning. I was able to pull back and said, "Whoa! Stop! " The therapist apologized and the massage continued. She also rubbed directly over my wound later causing me to whimper and she apologized again. I regret not stopping the massage.

My last complaint about the massage was the therapist's nails were rough, borderline sharp. This lead to several moments of displeasure during the massage. "

Every month I have a massage with my membership. I get rescheduled for the next one when I leave. I noticed that my last massage was billed twice. A $66.00 charge and a $75.00 charge. I went in to get it checked and the girl at the desk said that I was scheduled before my membership hour was due, so they charged me $141.00. My appointment was scheduled for the 3rd of August and apparently it should have been for the 5th. So don’t you think the person scheduling should have seen this before she scheduled me and then charged me! I canceled my membership. Don’t need extra charges that I am not expecting!

I had a terrible experience. First and foremost, during the massage the masseuse scratched my back and left a large cut. I now have a permanent scar on my upper back. The masseuse didn't even bother to apologize.

Second, the receptionist was not very helpful, and didn't seem to know how to interact with someone from another country. They were impatient, and very unfriendly. When I asked to talk to a manager about the cut they gave me, I was told the manager would reach out when they are available. But, of course, no one ever got back to me.

This is the worst place to get a massage, or any other service. It was certainly the worst experience I have had with a massage in my life.