MedExpress Urgent Care, Altoona PA

They prioritize drug screenings last, only go here if you have 4+ hours to waste in a waiting room. Id give this place -5 stars if possible. Horrible service, slow service. Horrible horrible place to come to

Was here in the morning for 3 hours now currently waiting for them to sine off on a paper lest see how long that takes

I don't know what people are complaining about with this place, because I thought it was amazing. The nurses, PAs and receptionists were really kind, courteous and understanding. I was in and out of the place in less than an hour, unlike most medical places, where sometimes you have to wait for hours on end. I think the thing that most people need to remember are that nurses and doctors are regular people, too, not machines or superhumans. You'd be amazed with how much a little kindness and cooperation with these people can go.

I would totally recommend this place to anyone who's struggling to find a doctor, or are in between doctors, or even people who haven't seen a doctor since COVID started. If I ever need to go back here for anything, I will most definitely do so.

If I could give no stars I would. I am just astonished how my family was treated yesterday 05/23/2022 including myself. I have a family of 4 and all of us needed to be seen. I called to register and they told me I had to register from my phone via text. Okay, no problem. I hung up and proceeded. It was severely hot outside. We all are fevered, and dehydrated from being so sick. I also have a hoopty with no AC. So we was blantly getting miserable. My phone was overheating and would not register. So, I called into the office They only registered my boyfriend and, when I went to get on the phone to register my 2 children and myself. I was hung up on. So, I called back trying to register us again. Meanwhile it's already been 30 minutes not even being registered. They kept transferring me. Finally I got through and the lady was giving me a hard time about not having a email to put on file. She then had me on hold for another 15 minutes before I decided to hangup and call back. I called back and explained my frustrations trying to get us registered and the nurse was yelling over me on the phone. She was telling me not to argue with her (it takes two to argue) I was simply telling her why I couldn't register through via text. I needed to register over the phone. She then, tells me that she has patients to care for and I'm wasting her time. I was absolutely astonished, upset, and distressed. I went the day previous and there was a 3 hour wait. I felt so bad for my sick toddlers in the back and it felt like we was being refused care. I told her to "f**** off" and I hung up. I will NEVER return to this med express even if I was dying. Highly don't recommend.

I've been at the Altoona medexpress more times than I wanted to be. If it was an airport I'd get frequent flyer miles. I've never had a bad experience there. The wait can be long sometimes but your going to have that at any medical center. I've sat in the hospital emergency room at lot longer than I ever did at medexpress. I was always treated with respect. They ask questions and cover all the bases. They never disrespected me and were always super friendly. The workers there are human. Put yourself in their shoes. I bet a lot of people complaining would have a different attitude if they had to deal with people complaining all day. People tend to treat people the same way they treat them. Sometimes you can't even park in the parking lot because they are so busy. Yeah, your going to have a long wait

My son was sick. It was his allergies. I knew it was his allergies from our cats. We got there at 9: 17 am. But because he was coughing, no COVID-19 vaccine, not COVID-19 tested, but didn't have any other COVID-19 symptoms, we had to stay out in our car in very hot weather. We didn't get to enter the building until 11: 50am. People were just going in and coming out before us. It seemed as though people they suspected of having COVID or had COVID symptoms was using one room. But, we get in and the doctor comes back after waiting for 20 more minutes. She checks him out and it was his allergies just severely acting up and another ear infection even though he just stopped his antibiotics three days before for his other ear being infected and his PCP cleared him at his follow up two days prior. We were out of there at 12: 25pm. We were sent on our way with another antibiotic and told to buy OTC allergy meds. Obviously I was giving my son OTC allergy medicine and his prescription allergy medicine. Along with breathing treatments and his inhaler, but nothing was working for him to stop coughing and catch his breath. I just wish they would have taken more time with him and actually gave me a different solution to then what I was already doing. If they thought he was so contagious we had to stay out in the car, shouldn't they have at least tested him for COVID since he wasn't? I don't know. I am starting not to like doctors. Patients anymore are just seen as $$, you don't get good quality doctors much anymore.

Everyone I had contact with was professional, courteous, and very helpful. The QR code outside for registration was a little off-putting to this almost 50-year-old, but I stumbled through. I preferred not waiting in a waiting room, but in the comfort of my vehicle. The registration staff on the phone and in person, the xray tech, and especially CRNP Desiree Williams were all very pleasant and professional (and I was the last or next to last patient on a Friday night). It took a couple tries to get my finger undislocated, but I'm very grateful I was not in a hospital ED for hours. I drove 45 minutes from Everett, passing up the ED 10 minutes away (I hope this will be cheaper even though anything would be out of network). Mantra: be kind and treat others as you'd like to be treated!

Front desk secretary was exceptional rude to my gf when all she was trying to do was get health care.i If my tonsils were swollen like hers i would look for empathy not an attitude especially since you have to pay copays outta of pocket. Health care is about caring for people not about the money. If you think it is about money this field is not for you.

If I could give 0 I would.longest wait time ever. Spent over an hour just waiting! Rudest receptionist ever too! She was on the phone for over 10 mins before even checking in. Never again!

The reason for the bad reviews is:
I arrived yesterday at 5: 30 pm because my son's principal called me and told me a student in his class tested positive for covid19 so i want to get us both tested. They refused to test us as they are only testing patients that are Showing symptoms and i would have to go back tomorrow. I showed up today and with no remorse at all they tell me its a 4 hour wait and i had to await. I called my sons pcp and they told me to keep him quarantined for 14 days and only if he shows any symptoms, to call back to get an appointment to get him tested. I willnever come back here, i will wait several hours at another cate center before returning to med express. As the reviews show, you need to restaff your employees that at least show empathy.

Very, very, very, very, very slow. Several hours just to get a drug screening. I get people need covid testing, but come on. It takes all of 2 minutes for me to walk back there and piss in a little plastic tube. How long do you expect people to sit in your waiting room, unable to use the bathroom? -_-

I get that this place is overrun with Covid testing, but staff could be more considerate. No one wants to sit in their car for 3 plus hours sick and then to have rude staff on top of it is just unacceptable. The "nurse" answering the phone was cold from the start. Thought it was your job to take care of people not make a bad situation even worse.

I went and got a covid test done and even called a few days later to get results. They said they weren't in. I called back today the 10th and to find out they have been there for 6 days. Will not go back. Do not recommend.

Very slow place, yes the staff was nice, but come. It takes an hour just for you to see the second window when NO ONE IS THERE! I’ve been there twice, and they said absolutely nothing was wrong with me when I come home crying in pain.

They said it was going to be 2 hrs delay. I was their for I think 30 min. Nurse was great the doctor was wonderful. Staff was just amazing. Then even called make me appointment with orthopedic doctor. Thanks all for the Wonderful treatment. If I ever need you in emergency I will come there. My

Would not recommend. Do not waste your time or money on this place. Drove 45 minutes to take my fiance up here and they said unless we had $119 they wouldn't see her. When we said we didn't have any money or card with us we were asked to leave.

My son and I saw a very friendly PA. But when I got home and saw my very high numbers and was concerned, I called them. Spoke to Dr. Hampton on the phone and he was completely rude and unprofessional. Awful experience. My son tested positive for the flu but they didn't test me. When I also asked about that, he said the flu doesn't spread like that and I didn't need tested. So the flu isn't contagious Dr. Hampton? Wow!

Plus, we were there for over an hour and a half! It wasn't even crowded then.