Metro by T-Mobile, Lancaster PA

The guy didn't even know what he was doing. The techs need better training. Tried saying we needed to pay a $35.00 activation fee to transfer our current number to one of our old phones due to the original accidentally broke. Had to come back home to have customer service help us. Terrible in person service! We did it through customer service WITHOUT A FEE!

Eddie at fruitville Pike was very nice and helpful to me he recommended a new tablet and the price was more than fair and Metro in general has always been a good company to me. I have been a customer for a year and Eddie was one of the nicest people who helped me. And he was also very informed and explain to me how to use it.

My first time visiting this location was amazing. Tara fixed an issue on my phone that I've been having for 6 months within 2 hours, and she spent the time explaining to me what the cause was. She was very nice, enthusiastic, and knowledgeable. She did what most employees at other locations wouldn't do, and I appreciate the time she spent fixing my device. Don't be afraid to visit her or ask questions. She knows what she's doing!

So the store Managers name is Tara. And where as it should be an easy task for her to get me situated with a new device she absolutely made it anything but easy. When I walked out I felt like I'd been robbed the phone had a sign that said free with new line wound up paying 69.99 for the phone she told me that I had to get the accessories bundle in order to get the phone I actually wanted. I felt pressured and bullied into spending almost $200 when it should have been closer to $75. When I tried to say something to her about the shinanirgans she was playing she started crying and complaining that they were going to take the money out of her check, and when I told her that I was going to write this review she started crying about how she was going to lose her job. Over all horrible experience.

The employee was nice, but I'm very disappointed in MetroPCS and not being able to make my normal payment online or via the mymetro app, and having to go into a store to pay and then be. Charged an extra $5

Tara is the best! She handled a situation that I had spent hours on with the Metro customer service. She found the problem and had it fixed in minutes. If you're a Metro customer this should be your home store.

The last night I went you to change my service to a New phone, the guy was very rude all the time and he couldn't do it, he sent me to the store where I bought my unlocked phone, I didn't believe anything of what he said and I called metro customer service where they checked the imei of the phone and they updated my service to the new phone without any problem, try to get people kind and no lazy to help the people

Horrible sat waiting for over an hour just to pay a phone bill and whoever is behind the counter needs to learn how to work and talk this is a business not a social club