Minella Pool Service South, Nazareth PA

Very poor customer service Installed the pool but never did the hot tub. Would never recommend.

This company has terrible customer service and doesn’t put any effort into making sure things are right before leaving your pool after opening it for the season. I gave them there deposit they came to open my pool and left, when I got home from work hours later the pool was half empty and there is a big rip in the bottom of the liner. I immediately called and the woman answering the phone tries to tell you what is wrong and that it has to be pumping somewhere and has no idea what I’m talking about when I said the water is 6 inches below the skimmer and cannot be pumping if there is no water in the motor which is screaming for hours of running while dry. Then the owner Rick comes the next day and tells me he will give me a price for a new liner but that is it. How about my 200.00 deposit for opening the pool which his guys obviously didn’t do all they did was rip my liner and left and Rick tells me no I’m not giving you your deposit because my guys were here for an hour! WHAT A COMPLETE JOKE! I wouldn’t recommend them for anything! STAY AWAY THIS COMPANY IS OLNY OUT FOR THEMSELVES AND NOT THE CUSTOMER!

Poor customer service. Once installed you'll never hear from them again.

DO NOT USE this company, terrible service and poor customer service, now I know why they take ur money up front (325$) Had them open my pool, 2 guys show up, take cover off, due to evaporation the water was below the filter, so instead of letting us know to fill the pool up a few inches and reschedule, they vacuumed pool half way, didn’t power wash around concrete like they said, left all the valves closed and left. So after filling the pool, we called and asked for the guys to return to finish what they started, Shelly said they won’t come back due to water being low, I told her the water was up and they need to finish the job. Shelly wasn’t having it and kept blaming me. Now my pump isn’t working, don’t know if there guys prepped it correctly, so now it’s up to me to finish the job. STAY AWAY there nooooo good!

Poor customer service! Owners (Rick and Shelly) are not the friendliest to deal with, actually very rude to be honest and blames the consumer and never took responsibility for anything. Never called us back to fix the anchor holes they put in for the cover, they were drilled and left too high and a tripping hazard around pool deck and never came back out to fix it and never heard from them again. Railing not installed properly, Very Poop COMMUNICATION and always had an excuse, we understand it gets busy but they were just ridiculous. I referred a lot of our neighbors to him before we actually used them since we had high hopes for them which they did not live up to. I feel bad that our neighbors had same problems with them. I would recommend going with another more experienced, and better communication and friendly pool company.

BEWARE! Rick & Shelley are the most unprofessional business owners I have ever encountered. Not only is Shelley unresponsive, she is curt and blames lack of horrible service on the customer. When we converted our pool to salt water; paying $2,400 we asked for a quick tutorial of the new system, not only didn’t Rick return to show us the new system, but his wife Shelley simply said they were very busy, but not busy enough to collect our $2,400!
We decided to break ties with this company when they claimed they did not receive our pool agreement for closure. They have been doing business with us for the last 2 years so when they closed all of our neighbors pools, a courtesy call to us would have been nice before completing skipping over our home. Your money can be better spent with a company that provides exceptional customer service! Even the pool suppliers & stores in Lehigh Valley warn against their business!

Stay away from this company they have poor service. If you have the nerve to say something to them they will tell you it is all your fault.