Monro Auto Service and Tire Centers, Erie PA

First off the person managing the desk needs some serious people skills. He really didn’t seem to care about anyone’s issues if it wasn’t straight forward. I sat in the cold ugly waiting room for 3 hours thinking I was just getting my car inspected. After an hour they said I needed new brakes, ok fine. I had to ask how long that would take. He said an hour, I could deal with that. They took the tires off & an hour later he tells me they don’t have the right parts. I should have been told that right away & given the option to wait or make another appointment. They had no clue if I had to go back to work, had an appointment or needed to pick up a child from school. (never asked). I felt he didn’t care at all if I was a satisfied customer & believe I’m NOT! Maybe the work is fine but really customer service goes a long way in my book… I’d rather pay a bit more & be treated with kindness & respect.

I had a very pleasant experience (even though I had a major issue with my car). The staff was extremely helpful in finding the best and least expensive solution to my problem. They went above and beyond what my experience has been with other mechanics, and all of this during a holiday weekend. The technicians at both 6601 Peach St.and 2536 W 26th St.were great to work with and I would definitely recommend these locations to anyone.

Came in today and got the very best service from Andrew he went above and beyond to make sure I got everything I needed I would definitely recommend this place everything was so smooth and the prices are affordable! Anything I need done I will come here forsure! I would give 50 stars if possible THANK YOU ANDREW!

Autumn got me in on a Sunday and got my winter tires put on in a very timely manner, despite being there by herself. Also fixed my tpms sensors. Very happy with the service.

I brought my vehicle here for a oil change That was done incorrectly And it ended up damaging my vehicle. The woman who did my oil change did not know what she was doing and seemed out of it, I did not want to be rude but it was incredibly apparent as I watched her stumble around while attempting to drain the oil, She had to get assistance from another mechanic who also looked confused. I watched her dump oil into my car very fast from the waiting area. Before the oil change was over I already knew that it was done incorrectly and had a terrible feeling. I wish I'd left. I drove straight home and the next morning when I woke up for work there was oil leaking out of my vehicle, I immediately took it to the same shop and was met with the same female mechanic who disregarded what I was saying, The other mechanic and her said she would have to drive the vehicle, I don't know why that would be necessary. I took my car and left after the bolt under my car was tightened as I do not believe she was in a state to be driving a vehicle. Later after barely driving the car since getting the oil changed my car started violently shaking at a light and then during acceleration. The car was violently shaking when I got on the highway. This has NEVER happened my car has NEVER given me an issue like this or anything serious at all. I was unable to go anywhere other than back to Monro, I was met with the same older male mechanic who had been dismissive the other day, I explained the situation and he looked annoyed And told me he would get to looking at the car later. I got a terrible feeling and took my keys and left. I went to a much better shop, Flynns. The professional mechanic Was very concerned and I later found out the woman who did the oil change had dumped oil all over my engine to the point where one of my spark plugs was totally dripping with oil. I was told it's possible oil got into my engine, this may be fatal for a vehicle.please don't make the same mistake as I did by taking your vehicle here for a routine oil change. A $125 for the oil change, A $100 to fix the issue and who knows how much damage it's done to my engine.
EDIT: after monro reached out with the below comment I called the number, there was no refund issued or offered for the initial oil change even though it was totally botched. I was told a refund could possibly be considered for cost of the new spark plugs but not garunteed even with documentation. This company doesn't care about customers and only wants to appear to offer help publicly on Google. Go elsewhere

Traveling from Chicago to Boston my Tesla Y tire sprung a slow leak, and Monro patched it quickly and affordability with a smile. Highly recommend, plus they service Tesla's, which is rare.

Check engine light and vibrating engine. They charged me $350 to change a SINGLE spark plug. The engine light came on as soon as I drove off with the exact same vibrating engine. Took it somewhere else and they immediately diagnosed a cylinder issue. I told them about what Monro did and the mechanic said that even if Monro misdiagnosed, they'd still never heard of someone only changing one spark plug so either way they were incompetent.

The gentlemen at this shop helped us out emensely. We were on the way to Niagara Falls on vacation, and our Jeep started acting up. We stopped at Erie, brought it to the shop, and they figured a way to get our car road worthy so we could get home. They did this without computer codes. They even called us to see how the car was running and if we had any more issues.

We were having car trouble. There was no computer code; but based on experience they were about to figure a way to make our Jeep safe enough to drive back to Kentucky. Absolutely love people like them.

Fit me in when I was in a pinch. Was able to give me a courtesy drop off when I accidentally dropped off my vehicle at the wrong location the night before. Called me back with a quote before they did the work to back sure I wanted the expensive repair. Highly recommend!

The manager and staff were very polite. They were able to get everything I needed done right away.

Store manager took time to investigate a slow-leak/tire pressure related issue; located a 'screw'. Tire was replaced in less one (1) hour.

Ran over a nail on I-90 and ended up with a flat. Fortunately I was able to quickly get off the interstate and to Monro Auto. They repaired my tire for a very reasonable price and had me back on the road pretty quickly all things considered. Very thankful to have found these guys - great, quick, inexpensive service.

This place is a rip off! They told me it will cost $1,912.58 to do a complete exhaust from engine back. I'm getting it done for $529.00 plus he's putting new oxygen sensors in. Don't trust Monroe muffler!