Morgan's Paws Pet Care Center

My family has been taking our dog to Morgan’s Paws for years. Even after we were informed about the death of an animal there, we were skeptical about leaving our dog in their care but we stayed loyal customers. Last month we ended up not being able to take our dog to Morgan’s Paws due to an extreme family emergency making it difficult for us to get our dog there. We only missed one month and we are now being told that our dog needs to come in 4 times this month for full days. Keep in mind this puts a heavier financial burden on our family than we planned for this month and in today’s economy who can afford that? They didn’t inform us of this until the day before he was supposed to show up for daycare. We canceled boarding months ago and they didn’t call us to see what was wrong or if there were any issues. He only missed 2 days of daycare. Very clearly they only care about money so we will definitely not be returning because we do not want to leave our dog with someone who doesn’t show they care about his well being.

Edited in response to the owner’s response:

I guess everyone has their own perspective on how things happened. But it’s a shame how things went down and it’s disappointing that it has to come to this after we have been customers since 2019

First time boarding my dog here and the last. First off; you're checked in by a disrespectful staff (at least the young girl who checked me in was). Then they tell you that they can't run your card at the moment since they don't know where all the discounts apply. Then they were supposed to get back to me with all the final charges, but never heard anything back. After I picked up my dog I was driving and noticed that he had something on his face. I looked at it closer and it looked like a bite. So I pulled over and looked him over better and sure enough it was a fresh bite. And no one ever said anything to me about him getting bit. So I call right away to speak to a manager and/or owner. That evening I get a call from the office manager. After I explain that he's been bit; all she kept saying is that my staff didn't report anything or see anything and that thing's happen like this when dogs play. My dogs been to plenty of day camp and it's not a rountinly thing that he comes home with (never). He was even covered in dinge yellow like he was rolling in pee. No one even attemted to wipe him down or anything. Then I'm told by the office manager that I could have washed him down myself. Hmmm, not like I knew that since this is my first time and no one ever breifed me on all the amenities that where a available. No, I'm told by the office manager I should've read the web page (hmmm, trying to get ready for vacation and that's not on my priority list). It's like saying, you could also have your staff inform new clients about the extra amenities.

Haven't gotten to the part where I bring my dogs in, but through phone calls and a visit I can tell you that staff is responsive, nice and understanding. I had to reschedule and then also forgot vaccination but the staff was helpful and reassured me we could schedule walk through once completely vaccinated. Don't forget your Bordatella vaccine!

We have had nothing but great experiences with Morgan's Paws! Tyrion loves going there. He has a "special" collar that he only wears there and when it comes out of the drawer he loses his mind. He gets so excited to go to doggie daycare that he can't stop vocalizing and pacing in the car.

Our fur baby loves coming to doggy daycare here! She gets so happy the moment this building is in sight. The staff is always helpful and nice. Prices are great for a full day and a pup cup appx $34. The online cameras are a little glitchy but it’s great the option is there!

Its an amazing place to work
If you love taking care of animals this is a great place to work. The Owner has always been there for me. She has never had put me at risk or any of the dogs. She treats the dogs as their own so does the employees. When a dog passes away we mourn just as much as owners. The building is an old warehouse that gets cleaned everyday. The 90 days is a probabtion period that EVERY JOB DOES. The owner wants people that care and love the animals. This job isn't just sit and play with them all day. They need cleaned up after too. Also the dogs need reliable people to come to work. Alot of the negative reviews come from former employees that took advantage of the owners kindness. Some of the employee's who complain they were not safe with a certain amount of dogs in a room are the same ex employee's that called off 3-4x's a week every week an hour before their shift or at clock in time. Some even didn't care for the dogs and would take short cuts hence they were let go. The ones that don't make the cut waste everyones time. There is no favoritism just do the job best to your ability. The owner even came in middle of the night to comfort the dogs boarding holding them due to fireworks. There is no walking on eggshells or poor management. Some of these reviewers even stopped coming to work. The owner sets you up for success and the manager trains you well. They both will answer your questions any time of normal hours of day. Other staff is also helpful as well. All a person has to do is ask. Not assume they know everything and do things their way. Plus we use our cells to communicate on app and take pictures for parents of their pets. You should be watching the dogs in daycare not on phone.

Took the pup dog for a bath. She's super skiddish with people but not other animals, yet she did well. Got her two donuts

I have had my fur babies at many facilities in the past. Morgan's paws is the only place that two of mine would let people touch their feet. It is nice to know I can check up on my babies any time on the web cams. Grooming and daycare is 100% the best

I was very nervous to board my doggies for the first time but Morgan's Paws was amazing! I came here because I especially liked how they have a 24/7 webcam access to your pets which was very reassuring for me. Also it didn't feel like I was walking into a jail cell like others I have seen. Very spacious and a calm environment. Staff was very friendly and accommodating to my wants/needs. Thank you so much!

My dog loves the interaction with other dogs at the day care. She pulls me into the place when I take her.

The people here are the best I've ever met when it comes to caring for my dog. She is temperamental and had a lame leg while she spray stayed here. I had just moved and they have a discount for the month. The way they treated her and how my dog warmed up to them so quickly was amazing. For the size of the room dogs get and the amount of interaction they receive each day the cost of keeping your dog here is a steal.

This place is amazing! My dog loves coming here for daycare. We recently also did boarding and he came back to us happy, well-loved, and healthy. The staff are also wonderful animal lovers.

Karla, David, Chelsea and Roxanne would do anything for any of the animals that walk into this place. Knowing all of these people personally and professionally is the reason why I have only ever considered Morgans. Their passions show with all the love and care they give. My dog, Axle always enjoyed daycare and the attention he was given while there.

For those that are interested in working at that dog daycare either: don’t do it or be warned! As a former employee who used to work there, the owner carries a huge attitude who’ll yell at her employees unapologetically whenever errors are found or when she has a bad day. New employees are hired right away though wouldn’t last long, will quit due to the toxic environment and the never-ending drama when things go wrong throughout the building is the main reason that place is understaffed and they’re always trying to hire more people in which most of them won’t stay.

I went in for a job interview scheduled through Indeed, i walked in and said what i was there for, she got me a paper to fill out and i didn’t even finish writing my name and she tells me i’m not a good fit and wouldn’t be continuing with the interview.they didn’t even talk to me or give me a chance.