Mountville Motor Sales, Columbia PA

Purchased a 2007 Suzuki SX4 in the past from them nothing but problems from day one that they could never get fixed for me. Check engine light what a problem from day one still never fixed till this day. Must have been back 5 times and most of the times never even got home and light back on, they replaced oxygen sensors, catalytic converter, engine sub- frame, and they were wondering why I was getting a attitude, everybody that has worked on this car I would consider Parts hangers not mechanics last time I had work done $4,000 at another facility if you want to purchase junk I would highly recommend this place

So my experience with Mountville Motors has been well, a mixed bag at best. I purchased a 2007 Mitsubishi Eclipse in may of 2020 from them just for the reference point.

Pros- (only reason they get 1 stars)

- I will give Alyssa and the folks credit they do make the process as quick and as painless as possible. Especially since the purchase happened during the height of the pandemic
- 18 month 24,000 mile warranty

Cons- Oh boy where to start?

- Vehicle Quality - I should have known there was going to be issues when on the first day after not even driving 30 miles the check engine light comes on. So I take it back and find out the Catalytic converter is no good. They replace it cool. Repeat this cycle for 3 years of the loan payment. In that time I have replaced the PCM, both Ignition Coil Packs, Starter, Alternator, Serpentine Belt and Pulley Tensioner, Head Gasket. I have put somewhere between $5,000-$6,000 of my own money into repairs.

Now, Why didn't I get this stuff done under warranty? Well, the 2 of times I tried to get stuff that was covered under warranty, (after the CC issue to their credit again they did fix) PCM, and Ignition Coil packs, I was politely told that the soonest they could get me in was in 6 weeks. Now, I don't know about most people but having a career and 6 weeks of no vehicle (no rental was offered etc) is just not gonna work. So I ate those costs, because I can not afford to lose 6 weeks of work. So after getting the same response twice why would I even bother with 3rd or 4th attempts.

- After paying off vehicle here I am almost 3 months later still no title or anything related to the former lien on the vehicle. I have called 3 times and left my name and number with still no return calls. My address info should be up to date, as I had to update my payment method during the loan time.

But, overall I just can NOT recommend these folks. Again, my experience might be a one-off. But the whole customer experience once off the lot has been nothing but a nightmare.

Buyer Beware!
They Misrepresent the vehicles they sell!
We picked out a car and it was leaking fluid so they had their "mechanic" look at it, he told us that it was "condensation from the air conditioning! " (It was about a 1/2 hour before quitting time). So, we bought the car just to find out from a REAL mechanic that it was the transmission leaking!
Robyn, in customer service is extremely RUDE and unhelpful. She refuses to answer the phone if she knows who is calling! They tell you that your car will be finished by the end of the day and you get there to pick up your car and they tell you that it won't be ready until the following day!
(Alyssa in sales was great! So great in fact, she should go work for a more reputable company!)
Never go to Mountville Motors!

Good place if you need a car from point a to point b right now. Not the best for a car long term. A lot of these cars are high mileage with low price tags. Seen better car selections at other buy here pay here’s with better prices.

I've had several issues with my Kia soul with engine issues they are ways ready to help and figure out the issues with the car they have offered rentals while vehicle is being worked on and have never given me an issue with gettig it fixed I've gotten three cars from them and always ready to fix any issues I appreciate y'all so much thankyou for the great car buying experiences people leave such bad reviews maybe it's something y'all did wrong because I've never had an issue

Sold me a lemon. And will not answer my calls or messages. Just so happens that transmissions randomly die a week after warranty is over when you buy from here

The place has changed alot & Alyssa is a awesome sales manager definitely there to make sure you are leaving with a vehicle

Have had my vehicle for almost 2yrs now. Going through a tough time now and reached out to them and they went above and beyond to help make sure i still have my vehicle. Thank you to Allysa (hope i spelled your name right)! And Leroy. Thank you again!

Not sure how they can turn my car off on a day they are closed, process my payment, but not turn it back on.