Music & Arts, Broomall PA
| Address | 1991 Sproul Rd Unit 26, Broomall, PA, United States | ||||||||||||||
| Phone | +1 610-356-4674 | ||||||||||||||
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| Website | stores.musicarts.com/pa/broomall/music-store-0072.html | ||||||||||||||
| Categories | Music Store | ||||||||||||||
| Rating | 3 4 reviews | ||||||||||||||
Nearest branches Music & Arts — 432 N Main St, Doylestown, PA, United States |
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Music & Arts reviews
4The billing department/customer service for Music and Arts is an absolute disgrace. Disrespectful, poorly informed. They called for credit card information (our card was stolen so we have a new one) over the phone but had no information for me regarding account balance, prior payment dates, monthly charges nor rental agreement. They just wanted credit card info over the phone point blank. Hard to believe THERE ARE NO ONLINE ACCOUNTS FOR CUSTOMERS- everything is by phone so unless you can go back, month after month, year after year to review your purchase history, there is no information readily available. Then, I was treated like a criminal when asking for detailed information. I asked to speak to the supervisor on duty to address my concerns AND WAS TOLD NO- HE DOESN'T HAVE TIME FOR 'MINISCULE' ISSUES LIKE THIS. I have brought my concerns to the band instructors in our school district. Absolutely insane parents/families are referred here for mass amounts of instrument rental/purchases.
In-store personnel have been helpful and pleasant. If you are renting or going through their rent-to-own program - BEWARE! They will not provide monthly statements to see what you paid and what you still owe. There is no online portal to review your account. If you rent more than one instrument, there will be separate account numbers and no way for them to easily see they are connected to each other. Their over-the-phone customer service is rude and highly unprofessional. Every time we call, they tell us there is a different amount owed. Will NOT be doing business with this company again,
Excellent customer service both in person and on the phone. We visited for a trombone rental, which was very easy and a great option versus buying the instrument in full. They have a great selection of musical instruments and the staff is very knowledgeable. Thanks again!