Neuro-Ophthalmologic, Philadelphia PA

The doctors are phenomenal, but unfortunately getting a call back just doesn’t happen. The office staff just doesn’t bother to return phone calls from patients. This is the case with most offices today it is sad their is no accountability or desire to do a good job for your patients. I have worked in the medical field as a medical assistant for 12 years and had to answer phones and do call backs for 3 doctors and my patients always received a call back because I care. I am now a nurse and go above and beyond. This world needs more people who care and this office staff does not. I e we pilfer recommend this office to anyone.

I've seen three different departments here in the hopes of fixing my eye problem. All of the staff and doctors I have seen were very nice, patient, and caring. Overall, a pleasant experience.

I visited the emergency service for treatment for double vision resulting from shingles. The emergency service was fine. I was referred to Dr. Adam DeBusk. He came up with a treatment schedule using predisone. He offered no commentary about my concerns. There was a two week period of improvement, and then no noticeable improvement. I was blocked on every avenue of communication to him. A week or two after the schedule was complete I was aware that the double vision was worsening.
I am now with another doctor (not Wills Eye), hopeful that the damage can be repaired.

I was sent to Will's eye by my eye dr as an emergency, due to swollen optic nerves in both eyes. Waited in the er for 8 hours to be told i could go home because they couldnt give me a reason for my nerves being swollen. Now its almost a week and a half later and i still havent had a follow up exam. This is due to the fact that staff in neuro-opthalmology doesnt answer their phones. And when you do get an "answer" the call immediately disconnects. Ive never in my life had this much of a problem trying to figure out what is wrong with me, let alone not get any follow up call to make sure im ok. Ive been calling everyday for the last week to get my appointment but at this rate i might as well look for another dr

This office is absolutely terrible and unorganized. The receptionists are incredibly rude and will yell at you over nothing. I’m surprised they let such uncivilized and untrained receptionists work with professionals and their patients. It’s not worth the hassle and headache.

Office staff is incredibly rude and short on the phone. Took me calling 3 times before I was able to get an appointment. The first time they said they would look up my chart and call me back, no call back. Second phone call I left a message, no call back. Surprised at the caliber of office staff that they have at such a reputable hospital.

The incompetence, inefficiency, and bad attitude of the office staff drags the entire department down. Every single time I call I am on hold for an average of 20 to 30 minutes. Once they put me on hold for 48 minutes. When you do get someone on the phone, they are either totally oblivious to who you are, or have such a bad attitude you can barely get anything accomplished. Paperwork and faxes are simply not sent but they BS you and tell you they have done it.

They are not busy. I have been there several times this year and have never seen more than FIVE people in the waiting area. Their poor performance and garbage attitudes are inexcusable and they are a black eye to the otherwise fine care I have witnessed at Wills Eye Institute.