OB-GYN Associates, LLC DBA NEPA GYN

They don't even deserve one star. I was a patient here for 25 years when my doctor retired. I started to see another gyno in the office. I had requested my records in October because I was moving out of state. I signed a records release form and had written a note with the doctor I wanted my records sent to. Needless to say, the records were never sent and I've gotten nothing but the run around from the rude office staff. They also gave me a problem about calling in my birth control pills. This was also requested before I moved. At first they told me that the pills I was given samples of were not covered by my insurance. They told me that I needed to find out what pills were covered. (They could have called and gotten approval from the insurance company, but I guess that would have been too much work.) I told them the name of
the pills I was on previously that were covered and gave them the name and number
of my new pharmacy. I got a call from a receptionist saying that she tried to call in the script but the pharmacy said I moved. I said, "yes, I gave you the new pharmacy information. " She read the number back to me and it still wasn't called in! Don't waste your time here. The office staff are so miserable and rude they all need new jobs.

*I'm adding to my review.
The last time I was at this office was in October of 2022. I had the LEEPS procedure done in September. When I saw my doctor in October for follow up, I was told I needed to be seen "every 2 months" for a while. Well, since they refused to send my records to another doctor, I have been unable to continue follow up care. (The doctors where I currently am won't see me without my records.) Ob-Gyn Associates is preventing me from getting the care I need!

Wow! I see this place has totally gone down hill with all these negativity reviews! Glad I'm not the only one who has noticed. I was a patient here for years! Recently I missed an appointment that was scheduled a year in advanced that I got charged for for not going. Remind you it was scheduled a year ago! No phone call, letters, email, voice message to remind me BUT I got letter saying I will be charged for a missed appointment. I have NEVER had a doctor's office not send out reminders for appointments let alone one scheduled a year ago. I'm done with this place! Seems like they are headed downhill anyway.

I've been a patient for many years & never had an issue with the doctors there. My former retired or current physician were/are both wonderful. The 2 star rating is for a front staff member. She doesn't make the office feel welcoming or reflect the positive attitudes of the nurses & doctors. I dislike calling there knowing what mood I'll be getting in the phone. I always hope & pray this person's day gets better. Until next visit.

I’ve been a patient here for quite some time and will start off by saying my Doctor is great and I don’t really have any problems with her. However, the rest of the staff, particularly the workers at the front desk/answering the phone, is where the problems lays. Every time I call they are so rude and condescending when I ask questions CONCERNING MY HEALTH. I mean it never fails for me to get someone who makes me feel bad about myself on the phone when I call. And looking at the rest of these reviews I see it’s truly an ongoing problem. It’s so unfortunate and wish I didn’t have to write this review but here we are.

I’ve been going to this organization for over five years. While it wasn’t my worst experience it also hasn’t been the greatest. The front end staff are really short with greeting. No smiles or warm welcomes. When checking in they are literally violating HIPAA. Asking you personal questions regarding your visit so the entire waiting area can hear. It’s really embarrassing and degrading. While this hasn’t happened to me personally, I witness it on multiple occasions. The doctors at this organization are very knowledgeable, and some nurses are very comforting. The check out staff is awesome.

The staff really need some training on hospitality, respect, and confidentiality.
The gossiping, at this location really needs to be stopped.