Optimum RV Philadelphia, Pottstown PA

Worst experience buying a camper! Just made a second payment on the camper that we traded in and they never paid off. Will be looking into what legal action we can take! Run from this place! 233

Recently bought a travel trailer from them. My sales guy Tattoo Rob was amazing we've been to multiple dealers and this one buy far wasn't pushy of any kind didn't force you into a deal.they work very well with us and the price we wanted. Tattoo Rob I would recommend to anyone he will get you the best deal and is super awesome to work with! I dealt with Neal in service during the pre delivery walkthrough, and he really knows the ins and outs of a camper, showed me how everything worked and where everything was. Each question I asked he took the time to explain his answer and was very knowledgeable on everything. They were both great people to work with the camper was cleaned flawlessly upon pick up I 10/10 recommended then to anyone!

Our brand new 2022 Gulf Stream Camper has been out of service more than it is in service. We take it in for a problem and come back with the same problem or a new problem. Jake the general manager now refuses to talk to us. He sent us to the service manager, who was also unable to help us. I had originally written a great review about our sales person, but we have been nothing but disappointed since our purchase. We will plan to go in to try to resolve our issues once and for all but if that is not successful, we will be forced to seek legal help for this lemon. Oh, and should I mention we took it in after our last trip and came back with a dent and scratches

Stay away! Salesman Dave hung up on me and wont continue a conversation with me after he hung up on me. I had also requested a manager to call me back and I am still waiting. They gave me a very low ball number on my trade and said it was blue book. When I asked them to show me the blue book number on the coach I wanted to buy that had a past leak and a generator that doesn't work, and yes that is how they are selling it, they didn't want to talk about that. Even after the insulting number on my unit I still presented an offer on their unit. They didn't even have the courtesy to call back and let me know if they accepted or declined. The offer I gave them was based on the blue book value taking into consideration a $4000 new generator and the decreased value of a unit having had water damage. I gave them a fair value based on JD power and the work needed. If they think that value at JD is way too low then they need to look at the value at my unit on JD and see it is over $4000 higher than what they want to give me on my trade. They cant burn a candle from both ends. I get your in business to make money, but come on. At least be fair and don't hang up on potential customers. An offer is an offer, the least you can do is inform me if you want to negotiate or not. I would also appreciate not being hung up on and not having a return call after I reached out. Dave should learn how to deal with an upset customer after you insult them. He claims he is the middle man, but then he was laughing when i presented an offer on the unit, as a middle man I would think the person that can accept or decline the offer would be the one able to make that decision. In addition, I don't appreciate being addressed as brotha.
If you read other reviews, clearly Im not the only one that thinks this Optimum RV is a disaster, Im not the only one that doesn't get calls back or offers entertained. I hate to see small businesses not due well, but it's a tough market, doing the right thing goes a long way. No need to replay with our "management would love to talk to you". I had already tried that, clearly that is just a blanket statement to the many poor reviews you already have.

Customer service is horrible! Sales department is good and very attentive until the sale is complete. Once you buy and there's a recall or issue to be corrected, no one wants to help you. We were not initially given keys & when we asked we were told they should have been left in the kitchen. It took several phone calls and wasted trips & weeks until we were given keys.

We are happy with our rv purchase. But what we are disappointed in is the lack of questions being answered and results when calling about a check due us when we purchased it. First you said it would be when we took the rv. Then we were told it would be the next week. Now we are 3 weeks out and no one can answer the some question of where the check is or if it has even been sent. We feel that we have been misled. We have a a signed paper saying you owe us 5 thousand dollars but no one seems to know anything.

Great customer service all the way around. From sales to service techs. Salesman wasn't pushy and was very knowledgeable on all units. Service department was very informative about unit during my walk through and super helpful hooking up.

Wasnt exactly looking to buy when we were dropping off one for someone else.
We happened to walk over and check out one they had on display when Tattoo Rob kindly came up to us and asked if we had any questions. Next thing you know we were on the golf cart checking out all kinds of other options. Rob was great and showed patience/ professionalism with us while trying to find what suited us the best. Once we figured out what we wanted, Rob was great with answering our questions on warranty/ products. He was also great with answering questions we had after we left.
Ted was finance guy that ended up staying later to help get the paperwork finished. Super nice guy and soft spoken which was appreciated.
We then got the date to come pick it up so, went down and had a great walk through with Neal. He allowed us to just do our thing without showing any impatience or rushing us. Neal was very professional and educated us with our camper so we can be comfortable with it before getting it off the property.
Overall great expirence. None of the employees we had delt with were pushy which is very few and far.
Keep up the great work!

If youre looking to buy I highly recommend going there and checking it out.

Lastly a huge THANK YOU to the guys who brought the camper out and helped hook it up when mother nature decided to open up the skies and absolutely poured.

Had a good interaction with staff. The guy showing me around seemed to know what he was talking about with the different travel trailers I looked at and how they would impact the driving and towing of my vehicle

This place sucks. I was there two days ago to purchase a toy hauler. I told them I would be back today. I called the sales associate I was dealing with who ddnt even have the courtesy to let me know that they sold it before I drove over an hour to get there. They have very poor customer service and would not recommend them to my worst enemy

DO NOT BUY HERE. Purchased a used RV with sales person tattoo rob and Scott. As a first time buyer I was taken advantaged like no other. Delivery was horrible when promised that the rv would be set up properly before leaving. Claims there was an official inspection of RV. Roof of camper is rotted and when trying to call to settle with optimum no answers or return calls. Even after signing their DISPUTE RESOLUTION AGREEMENT with optimums RV goal stating 100% customer satisfaction. Even emails have been sent to every person within the company and still received no feedback. Purchased an extended warranty that was told would cover if anything were to happen, only to find it that what is needed is not covered. If I could give -stars I would. Safe yourself the money and the headache and go purchase elsewhere. Before you even walk out the door they hound you on giving them a good rating.

I scheduled an appointment for a recall issue with my camper about a month in advance. They scheduled me in, confirmed the day before I was supposed to be there, replaced the recall part and tested everything before we left. The whole process was smooth and professional. Their building is undergoing remodeling, so the store wasn’t complete, but overall everything went well and everyone was very courteous!

Allan and I had a great experience buying our RV last month. Tattoo Rob and Mike took the time to explain everything to us. Would definitely send people their way for an RV.

Absolutely wonderful customer service from Optimum RV. We came in having an issue with a trailer we rented from another company. They quickly took the trailer back and fixed it. They were extremely kind and professional, they even gave us a whole room to ourselves so my toddlers could run around and play while we waited. We can’t wait to come back and purchase our own RV from them. We recommend Bailey!

Purchased a 5th wheel toy hauler. Exactly what I was looking for. Comfort and luxury with a garage rather than losing 1/3 of the RV to the garage. Ben (sales) was very helpful and found what I wanted. Sam (mechanic) did the walk-through and answered all my questions and offered advice. Erik (parts) ordered an entire vacuum parts/accessories that were missing from the RV and got them to me fast. They delivered the RV and removed my “trade-in” RV at my convenience. Price was fair/good, service great and the trade-in value was higher than other places offered. Highly recommend.