Paradise Pools & Spas

Bought hot tub ingound pool liner an ground pool light have had trouble with all been waiting over 2 months on light hot tub was leaking water when first put in. The poeple who was contacted to fix’s hot tub broke part of my deck an didn’t repair the damage the top of hot tub was damaged an they still haven’t fixed it also was told Tuesday 14 September 2022 the light would be replaced Thursday or Friday but that didn’t happen

Ron and Paul provide exceptional service and always answer my questions. They are kind and truly care about helping their customers. I would recommend Paradise for all of your pool needs!

So. We had purchased an inground pool from then last year. It was a nightmare to even get it installed. We were told that we were the first ones to get it installed. Was told that they would be in contact with us when the pool came in. A few weeks had gone by and no calls so I decided to call them. Originally, we were told that it was because of the weather as to why it hadn’t been installed, later to find out that the pool wasn’t actually in stock. Okay. Fine. Just simple communication would have sufficed. When it came time to install, I will admit that the way our deck is made it very difficult for the installers to do it, which I paid them extra for. The issue is.the liner.is not even smooth on the bottom. There are so many ripples in the liner that it makes it hard to clean. I was told that they would eventually go away when the ground settles. Nope. Not at all. To say this pool looks awful is an understatement. Definitely not worth the $6500 I paid for installation. The picture is just one of many ripples in our liner.

I was looking to get a quote for a liner and ultimate purchase it. The whole process was like pulling teeth- finally got fed up and decided to go elsewhere.

Edit: you spend a lot of time criticizing me “owner”. Maybe if you spent more time working on your teams service and less time challenging peoples reviews you wouldn’t have so many bad ones

Horrible service, They don't return phone calls, bad experience! Went to a different place great service and friendly staff and prompt return of phone calls. 0 stars!

We ordered an in-ground pool from them April 2020. They had our pool completely installed and ready to go by mid July. I absolutely love my pool and every time I call to ask a question, Randy has been very helpful.

It was a nightmare buying the hot tube from Paradise pools and Spa. It leaked all the water out and I never used it. Then I waited another several months for the next hot tub. They never even offer a discount or anything. I lost money. On the deal 12,000 dollars for the tub. I will never buy anything from them again. Valley spa and pool are the place to go. They were no nice and helpful.

**July 2nd. Sand and pool still chillin. Might start swimming in puddles soon. Maybe use the sand and build some castles. Idk

**sand & pool were miraculously delivered on June 16th. Have heard nothing from the contractors about installing it, but I'm not hopeful it'll be any better. Will update once it's started.or done?

We ordered a pool in June 2020.was told we would be one of the first this season for a pool installation. They called, told us installation would be May 2021. Well, it is now June 15th, no pool, they're impossible to get ahold of, it's always "the person who deals with above ground pools is off. " Only thing they've said was "it did rain for a few days". But no one ever uses names, so no idea who we've even been talking to.

I love the staff here! They are always patient and eager to answer questions. They are very knowledgeable and inexpensive! Other pool store prices are off the chart! Highly Recommend!

It was my first trip to here. The owner couldn't have made it more obvious that he was busy and I had no time for me. I asked for a hose he just pointed toward the wall where there's like 20 different kinds. I asked for a cap, he cut off my question, handed me what he thought I needed telling me he just saved me $25, and I get home and it's the male thread version when I needed the female version. I'll probably be back because of the location, but this was the exact opposite of the experience I was hoping for.