Pearle Vision, Philadelphia PA

I scheduled an appointment for my entire family, but when I got there my daughter received services from Dr. Hopper and I was scheduled to be next. She was very rude and unprofessional. I’ve wanted to leave this review for a while, but haven’t had the time. I have time today, and remember how TERRIBLE her service was. If I can find a corporate office number or email, I’ll be complaining there as well.

I went to go check my work email on my phone and she yelled at me, telling me to put the phone away. I’m not sure why she thought it was okay to speak to me in a condescending manner, but I immediately let her know that it was unacceptable. I informed her to refrain from speaking to me in that manner, and told her she would not be completing services for the rest of my family, based on her negative attitude. She lied and told me that she “couldn’t” prescribe contacts for my daughter because she couldn’t see behind her eye, but every other doctor’s office I’ve been to after this appointment never said that to me. I have the right to choose whether I want to have my daughter’s eyes dilated or not. Nasty attitude. Horrible service. Stay far away.

Despite the horrible service I received from the doctor, I do want to note that the front staff members were kind, professional and friendly.

Bad experience, I made an appointment, and they told me later they have closed the eye exam. They are supposed to tell you that before you go to the store, I went there for nothing this is completely unacceptable, never coming back again.

First time Dr and retail experience with Pearl Vision. No customer service in the Dr office or the retail space.
Surprise fees that are not disclosed in both areas.
Dr office mandates a retinal scan not covered by my insurance. No scan, no exam!
The retail side was worse. After picking out frames, presented a digital coupon downloaded from the website and was told it had to be printed out. The digital version was not acceptable. I have double checked and the coupon does not mention it has to be presented physically.
The associate then asked what features we wanted for the glasses. I asked how much for each item and they sighed heavily and asked about the next feature. I asked again how much and received the same response.
After I stated we wanted everything but needed to know the price, she finally stated she had to price it out through the insurance. Of course I understand that, but the whole transaction was very combative and unhelpful.

Lauri at Peale Vision at 9475 Roosevelt Blvd provided excellent service. I had broken my frames and she quickly found a beautiful new set of frames that fit beautifully. She also took the extra time and steps to get my insurance info updated in their system so I was able to receive the discount I was entitled to. She contacted the insurance provider and worked it all out. My experience was wonderful and I would come back again for my future vision needs. Thank you Lsuri

Tony was terrific! Everything was smooth sailing and I had my prescription ready from Alpha Eye Med and picked up my glasses from Pearl Vision than expected! I'm happy with the the selection of frames they had available as well as the end result.
Thanks Pearl Vision!

First time here and it was amazing. The staff was so nice, and helpful. The doctor (Dr. Hopper) she was amazing answered all questions and was legit a sweet soul. I felt like a new person walking out this place.

Nicest people. Super patient with me and took care of all my concerns. Had to jump through hoops with insurance but they were there to take care of everything for me. Thank you Lori and the rest of the Pearle Vision team! It really means the world! New glasses who dis? !

Tony the General Manager made my entire experience choosing the right glasses quick, easy, and stress free with great customer service

I bought sunglasses online and they were too narrow for me, Tony stretched them in like five minutes and now they fit great. Happy with the service.

Rude costumer service from the doctor and retail! I don’t recommend it! This people need to learn how to deal with the costumer! Instead of sighing in their faces! I’ll never comeback again

When I visited 9475 Roosevelt Blvd. Tony Finocchiino, gave me excellent customer service. I would highly recommend this store. Thanks again Linda Riccio

L

I came here for an exam about a month ago. Great customer service, the front person (the lady) was friendly and able to get my Rx from a place that refused to give it to me. The doctor was also great. When I had doubts about my new Rx, I called and they gave me a new appt right away. I will be a returning customer. Also, my contacts came back faster than expected.

Very Friendly and courteous service from start to finish and my glasses where ready for pickup in 1 week.

I took my mother’s glasses, she is 96, that were damaged from a fall. Tony not only fixed them for me in under five minutes, there was no charge, and he was very sympathetic to our situation. May sound like a small thing but to us it was extremely helpful and kind.

Love the service and the team here! The team is amazing, Donna is my fav person on the retail side she always goes out her way to help me with choosing cute frames. The girls on the doctor side are amazing they are so sweet and knowledgeable. Love this team