Penn State Health Medical Group - Aspen Drive, Mechanicsburg PA

The front desk receptionists are very rude, I waited on hold for 15 minutes and then when I shared that I was having health issues and had to reschedule, I was told it’s considered a no show and I’ll get a letter. I’m always early to the appointments for my kids and now that I needed to reschedule, I have to wait a month for an appointment plus I got disrespected for being sick. They lack empathy and decency. The doctors seem great, the front desk staff are not a good representation of the facility at all.

This place just really sucks, they haven’t helped us at all with our daughters problems, we had an emergency tonight, called the 24 hour line, the lady we spoke to was incredibly rude. Told us a nurse would call us back to tell us what to do about our 2 year old daughter is very serious pain, waited for damn near two hours and no call. We called again only for the lady be rude, called a third time and the same lady lied and said the my daughters dad said F you, which he didn’t, then hung up on me when I’m begging for help for my 2 year old child who has been in pain all damn day, and the lady also refused to give us her name so that we could report her. Took our daughter to the ER and the doctor we saw was a lot more help than our child’s own doctor, we are never coming to this office ever again! Absolutely horrible!

Worst experience ever. The people at the front desk have a lack of consideration and sympathy when they talk to you on the phone. They seem not to care when a parent is having a concern about their kids being sick or trying to find reassurance with the doctor.if it is not a true emergency to them, they don't let you set up an appt.
They only can suggest to go to a urgent care or ER
So why do I have a pediatric in the first place? If they cannot make the time to see my children's when they are feeling sick and not able to accommodate my child on the same day to see a doctor (after trying everything to ease the pain) ER is not always an answer
The doctors are not the problem.the problem is that people in the front desk need to have better manners and training. After all they are dealing with sick children that need help.
I strongly suggest to stay away unless you want experience heartache.

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They work for money not for patients, workers are rude they play each other make joke for patients, how they get licensed

Worthless place no one ever pick the phone. Waiting for long time than calling back again no one is there.