Pennsylvania Department of Transportation – Driver License Center, Lebanon

Customer service at this DMV has really improved over the years. Any DMV experience is going to require a lot of patience but the employees do go out of their way to make sure the process goes as quickly as possible and they are pleasant to deal with. I was surprised. I would recommend coming in at least 30 min before opening if you want to avoid long wait times.

I visit this DMV instead of the one on Lancaster Avenue in Reading and to give you an example of the difference my estimated wait was 3 hours and 18 minutes last week at the DMV on Lancaster Avenue.today I went to the DMV in Lebanon and got a new photograph and driver's license within 12 minutes from them opening the door. I'll never wait in a line at any other location EVER AGAIN. I suggest taking the ride HERE from surrounding cities such as Harrisburg, Reading, Allentown, Lancaster. Instead of waiting hours there. I will never fo anywhere else again!

We had a kind soft spoken gentleman give my childs driving test today. Her nervousness disapated when he started talking to us. Thanks Mike!

The last time I was there was 4 years ago. Never will go back. Waited forever. At some point got tired of (they never called my number) inquired about. They lost my renewal info and basically cancelled me.
Felt invisible. Nice professional work.

I went for my license for my second time with the same guy (Greg) male he didn’t pass me cause I was going 26 mph and he states I was driving like a Dominican ‍️

The driving test is absolutely absurd. Corey the instructor says to drive up to the upper parking lot, drive around the cones and then come back out to the lower area by the drums for parallel parking. NO other instructions and I had him repeat it twice. Get up in the parking lot and we see nothing other than some cones in the middle so my son drives around them and comes back out. Failed. It seems there are other things you are supposed to do as he said we didn’t go around the cones right or use any turn signals…there are no legible lines to follow in the lot so I couldn’t even tell my son what he did wrong. What a complete waste of time. Never going back again.

The senior hours for the old and decrepit should be at the end of the day no first thing in the morning when working folk need to get to work.

It was TERRIBLE! After waiting for 45 minutes and following all directions I was denied a real ID. I use my maiden name as my middle name so it did not match my passport. Really? This is completely ridiculous! No wonder people hat this place.

Its tough to pass a driver's test when the instructions are given by somebody that doesnt speak the english language. This was just brought to my attention. It figures, corruption at the DMV. Corey, the one person that seems to be the center of attention at this facility for failing all, receives a kickback from the local driving school. Does it make sense now? Yep!

The DMV in Lebanon had approximately 12 people in front of us waiting outside the building. It took approximately 2 hours just to reach the inside of the building, only to have to wait another 45 minutes inside the building. The processes inside the building are very inefficient and has significant room for improvement.

This place deserves the biggest zero ever! This place is the biggest joke! There’s a line of 15 plus people standing in line outside in the freezing cold and it’s raining. Waiting over an hour and here we find out the guy calling people in went on lunch break and didn’t have the decency to come out and tell anyone!

Took my driving test today and had an instructor there who was very unclear about the course. He failed me for parallel parking because i was "too close" to the white line. The course was very awful. Told me to make a "U turn" around a terribly placed set of cones. The stop sign was positioned awfully too. It was almost as if they set you up to fail. Do NOT take your test here.

I’m not the one to write bad reviews, but this has to be the worst dmv I’ve been to in my life, I waited about 2 hours just to get my photo taken for my license. And when I did finally get called up I was told I had to wait another hour until my license was ready. That’s unbelievable! Any other dmv would of took 5 minutes to print my license. And on a worst note there was about 8 customers in the building while they only had 3 people working. I will not be coming back here again.

Fast, courteous and direct service. Christopher (with the positive energy and good vibes) kept the line moving and hustled in and out all morning making sure everyone had what they needed, provided paperwork and kindness and I even saw him giving thumbs up and congratulations to people who passed their tests. Very cool dude.you could tell he was smiling even though his mask was on the entire time! Michael (Window #3) explained what I was missing on Thursday and I had to come back today and he immediately got all my stuff handled. Moving from VA Beach to PA has been chaos but this part was SO easy! Great job guys! (And the picture taking ladies were super kind as well!)

In my heart of hearts I hate writing poor reviews, but this center serves a county of how many people? And there are two people working, if your lucky.if you have a lifetime to wait for what you need, then by all means go to this DMV. Penn-DOT seriously needs to renovate and hire more people at this location.

The service here varies depends on who you are working with. They were having an issue with their credit/debit machines and I was told I'd have to come back with a check or money order. I was working with someone named Cory and the response I was given when asking if they had another method of entering card information was pretty rude. I was also attempting to get a real id and was told by Cory that I wouldn't be getting a new photo which I thought was odd as I was also renewing my license and the real id is supposed to be a pretty secure piece of identification.

When I came back with the check I worked with a woman who was very polite, got me processed quickly, and got me set up with a new photo for the new id.

Overall this is probably a case of one bad apple spoiling the bunch but it's pretty frustrating to deal with on the customer end.