Pennsylvania Hospital, Philadelphia PA

I think the hospital is great, I just don’t like when you call to be transferred the nurses station, or get a patients number to their room on the weekend it’s closed

I was just there for 3 days, The care was amazing, wasn't even waiting long in the ER before being brought back, Even the food there which I know is not the most important thing but the food is like you're being fed at a restaurant. I mean you just literally get too much of it and it's great quality, when I was being served the food made me feel like a pig because there was just so much of it lol. When I was leaving on my discharge day from the hospital I didn't have a primary care physician and the doctor even sent me up with a really good doctor literally right across the street. So yeah going to the hospital totally stinks but I would say that if you are having to go to one I would definitely recommend this hospital definite five stars. Just wanted to also say thank you to the staff on the 5th floor you guys are amazing.

I was placed under an involuntary psychiatric hold, and subsequently released with some haphazard directions to the nearest shelter services. I ended up at one shelter service, only to be told that I'd have to wait for the upcoming week (it's a Friday evening right now) in order to sign up for an open bed. Right now, I am out on the streets in the pouring rain, all thanks to Pennsylvania Hospital's "great" service. It would be nice for hospitals and those who pretend to care about the homeless to actually pay close attention to, as well as handle, particular cases. I'm not happy that I was essentially directed to different homeless shelter services that closed the door on me due to high capacity and a lack of beds. I've also signed up for the housing lottery in hopes that I'd be able to receive permanent housing.

A # of the negative reviews seem to be from folks who do not understand how procedures tend to work in hospitals. I have had very specialized urology procedure done here twice now as an in and out surgery patient. I travel 3 hours to come to Philly for this and apps w Dr. Ariana Smith in PennMed. She and her staff are knowledgeable, articulate, and caring. All of the nurses, staff, doctors in the pre-op and post-op know what they are doing and are friendly and approachable.plus the system they use to keep in contact with your caregiver or friends works beautifully. I have had the same procedure done at a number of hospitals and Pennsylvania Hospital is one of the best. Thank you to all for making my life better

I just had my sweet baby at Pennsylvania Hospital.
Least to say my labor was an incredibly humbling and vulnerable experience for me. From triage, to labor and delivery, to recovery I cannot say enough about the physicians and nurses who provided care to me. They were all compassionate, attentive, personable. Overall, I just felt really comfortable in such an uncomfortable situation. I will forever be greatful for each and every one of them. I without a doubt would have a second delivery at Penn.

This Hospital gave me great joy because a friend had her baby and the doctors gave her special superior care, great people and my friend is very satisfied. Thank you for your beautiful attention.

Girlfriend was in 10/10 pain, shaking and crying for 3 hours in the emergency room. Meanwhile they were calling back people who were laughing and shouting out answers to jeopardy on the TV. Clearly not triaging based on severity. Showed absolutely no care for the pain clearly being experienced.

Let me start by saying I had major surgery, and was put on the 6th floor after I was out of post-op. The nurses on the 6th floor are not only arrogant, they are verbally abusive AND physically abusive. The first male nurse, Frank V, was extremely aggressive, verbally abusive and degrading towards me and my partner. It was absolutely appalling. All because he was told he was not allowed to touch my belongings. The second female nurse, actually physically assaulted me, her name was Nomathemba P. The supervisor nurse, Lisa C, was called per my request, she came in to tell me how she trusts her nurses and completely negated any of my complaints. Even after hysterically crying, being in excruciating pain, telling her that I was in fear for my life, health and wellbeing and do not trust the care of these nurses. I asked to leave and was told no. Then i was told by the supervisor nurse, a security guard, and the on call doctor, that I can leave, but I'm not allowed to leave until I sign a paper stating that I am leaving because I am refusing care- which was NOT true at all. The supervisor nurse, on call doctor, and security guard, blocked the doorway, literally imprisoning me in my own room. I told them I have been BEGGING for care, IV fluids and Tylenol for HOURS. I was leaving in FEAR for my life, my health and my wellbeing. I refused to sign. The security guard then got on his phone and called someone saying he had a problem with a patient that is refusing to sign the paper I stated above. This was clearly to try and intimidate me even more. The person on the phone, thankfully said that i don't need to sign anything and that they need to stop holding me there.
(BECAUSE IT'S ILLEGAL.) Not only did I fear for my life, I was cornered and intimidated by not one or two, but THREE Penn staff members. This is unacceptable, dangerous, scary, and I would rather bleed to death in the street than go to this hospital for help or an emergency. This was on 8/23/23 in the late evening/night. I would highly recommend going to a different hospital and not chance your life with unprofessionals that don't care about your well being. God only knows how many other patients these nurses are abusing like this. I hope this gets investigated by people who can actually reprimand these people and help people like me who are defenseless. Things like this should never happen, Pennsylvania hospital is nothing like it use to be. It's such a shame.

Penn checked all the boxes with the new Pavilion minus one, the food! Can’t say enough about the care, people and facilities just bring your own food.

Penn hospital “midwife” L&D care is no different than any other hospital birth experience. I have been ruined by this hospital. I never want to give birth in a hospital again and now my options are limited due to the c-section I had to get because of the way they force births to occur early and with much medical intervention, whether you have a midwife or not. I’m literally scarred and maimed for life by the irresponsible and money-driven practices of this hospital. I highly recommend looking into a birth center from the start. Oh and watch “the business of birth” if you want to get a picture of what they do here.

After 20 years of coming to this hospital, I have to carefully consider whether or not my mother will go there again. My mom is an 89 year old black woman. I sincerely hope unconscious bias isn’t at play here.
I’m not going to write my full complaint here; bc I’m still waiting to be contacted again by guest services Re my long list of grievances/complaints. I’m giving them the lowest grade until I am contacted w answers on how my mom was treated during her 3 week stay.if you respond with your same rote language of we’re sorry, if you’d like someone to contact you…I am further convinced that you really do not care… I’ll wait…
Kim P Baltimore

UPDATE: August 22,2023

Still waiting…

I'm giving them a well deserved bad review for the ER visit back in January. I had my baby at the hospital 10 years ago and they were great. I will no longer speak well on their behalf because I recieved a letter for my complaint and all they did was defend Dr. Patricia McCormick and her awful behavior. I have mitral valve prolapse and dysautonomia, which I was unaware of at the time, but suffered 2 years now. Of course it is very scary and feels life-threatening when you get a sudden attack of tachycardia, chest pain and a limp left side, which normally indicates a medical emergency. It tends to be difficult to pick everything up on an ECG and also after 1 hour in a waiting room. Then it just goes over many doctor's heads that this diagnosis even exists. I don't expect every doctor to be a robot and know everything, but to mentally abuse your patients and treat us like we are crazy is uncalled for.
McCormick insists anxiety is the answer and did nothing short of mocking me and act condescending, even in my patient notes. My entire visit was me basically telling her about past ER and doctor findings and her responding "What heart problem? What blood pressure? What ear fluid? " As if everything was a delusion. She could have checked the notes and seen that I was discharged from this same hospital with high BP, but instead chose to treat me like a crazy.
Her assistant nurse thought she was qualified to tell me to check in at mental health crisis center and get pumped on meds that would have damaged me even more. They are women, but reek of misogyny. They addressed my partner instead of me, as if he was going to agree with them. Wrong again.
These false anxiety diagnoses are the new way of telling women that we are just crazy. There has been a rise of POTS cases since covid, and this seems to be the new and dangerous way of dismissing patients when you just can't figure it out. Also, she claimed to "evaluate" me by taking a 0.5 second listen to my chest. My PCP listened like a normal doctor and found an arrhythmia several times. I was diagnosed with a mitral valve disease by my real cardiologist.
Dr. McCormick also guided me on hyperventilating myself and then falsely accused me of hyperventilating on a daily basis. When I told her "no, I practice proper breathing excercises" she said I am hyperventilating myself without realizing it because anxiety. I get air hunger and this just makes those symptoms that are already there, 10X worse. It doesn't make any sense. She thinks I don't know what anxiety feels like or how to breathe properly.
So I'm the stupid one, right? When I first got my room, I asked for a simple napkin and she said "You mean a pad" and slams a period pad and a disposable underwear on the table. If that wasn't the first red flag!
I have been to PT and many other doctors. They have not disrespected me like this. But now I continue to jump through hoops. I'll choose that any day over going here again.
Do better! Tell your ER doctors to read more books and get educated.

Please believe the negative ratings this hospital receives. If there is a 5-star rating, something is drastically wrong somewhere in the system. We do not live there in Philadelphia. Our daughter does. After walking into the emergency room and being misdiagnosed and sent home being told that they can't figure out what is wrong with her, a call to her PCP sent her right back to the ER where she was admitted for surgery immediately, (2) in fact. My wife flew there to be with her, and she was appalled at the lack of care afforded to my daughter. She is vegan & gluten free, and she didn't eat for 3 days because the staff kept bringing her "regular" food. My wife, after 3 days of trying to rectify the situation, finally resorted to having to bring food in to her from the outside, much to the dismay of the staff, who couldn't get it right in the first place. How does this hospital deal with Celiac patients? That was only the beginning. The nursing staff was horrible, she was discharged still being scared there was still something wrong, they made her walk home instead of call a Lyft for her saying "the walk will do you good". No Social Worker has called, a nurse visited once and said any questions you have talk to the surgeon. How do we do that? My daughter saw the surgeon once in a 4 week period and he told her she shouldn't be in the pain she is in. We are going in circles here, our daughter has no care since being discharged and we are having to travel back and forth to be with her as this hospital has abandoned her completely. How a hospital of this stature can treat a patient like they have our daughter, is not only a travesty, but it is a sad tribute what our medical system has become, especially at that hospital. No one should be treated the way she was, and to be abandoned after being discharged while still having problems AFTER 2 surgeries is just not only mind boggling, but just inhumane and incomprehensible. Now the patient / guest relations person will come here and ask us to contact them for further information. So they can do what? Please, read the negative reviews, and believe them.

I will never go anywhere else. My oldest daughter took me there. Now it's my go to for medical services.

Amazing team of doctors and nurses. Everyone was fantastic. Special thanks to nurses Olivia and Destiny.

Most traumatizing hospital experience I’ve ever had.
I was admitted for an overdose and I was too weak to even stand or walk. At one point 4 nurses came in the room and all the sudden tried to restrain me. I am disabled, multiple neurological conditions and severe PTSD, so rightfully so I was terrified and tried to resist.

They took this as “being uncooperative” and violently attacked me. One man grabbed my arm so tightly and yanked twice, hurting my shoulder and tying my arm to then very top of the bed. My shoulder was being pulled the entire time and I am still injured.
They retrained each of my limbs with ropes that required LOCKS to get out of.
I screamed for help and nobody did, they just laughed in my face or called me “crazy” and “insane” behind my back.

I’m absolutely disgusted and will be filing a formal complaint. Shame on every single person there. I WILL NOT allow them to get away with this.

The Philadelphia heath system is inhumane now. I have a known and found illness with severe pain. Sadly these God's in White coats don't care. They'll give you Tylenol until you're dead but as long as their name isn't on any pain meds they don't care. My dog gets better care than I do in the Philadelphia system. They'll all send you home knowing you're in pain, see your illness and still won't help. It's really sad if your are white they'll get you right if you're black you sit in the back and die

They would rather I die than treat my pain when I went in and had pneumonia endocarditis two blood clots one of my jugular vein and one of my right lung both which were infected as I was septic. When I express my discomfort I was greeted with AMA papers which I refuse to sign as I didn't feel they tried their hardest to keep me in the hospital and try to persuade me to sign them by offering me 2 mg of Dilaudid I'm pretty sure that's not legal either way a horrible experience I would not take a family member there I wouldn't even take family pet there or a stray cat for that matter