Petco, Paoli PA

Very friendly staff. Store does not have thar great a variety of available supplements and food brands but does have all the basics.

My dog is a gorgeous miniature golden doodle named Maxwell. Our groomer was on vacation, so we decided to try someone else at this location being that we had a family photo shoot set up for my son’s birthday which was quickly approaching. Maxwell being an Instagram star also had a personal photography session planned along with our family session. When my husband arrived, he informed the groomer of exactly how we wanted the cut and specifically stated to her, “Please do not cut the hair on his face as we like a shaggy look for our puppy. ” The groomer responded, “Sure, no problem. He will be done in about an hour. ” My husband asked her if she was sure being that Maxwell’s typical grooming appointments last about 2-3 hours. She said yes. She will be done in an hour and will call… red flag number 1! She calls shortly under an hour and when my husband arrived to pick up Maxwell, he was absolutely devastated! She trimmed off all of our puppy’s hair and completely clipped of his beard and shortened his face hair unevenly. My husband takes such pride in having a matching beard with our puppy and was speechless! When he sent me a photo of the dog, I was baffled. Our Maxwell looked like a completely different dog! He was barely recognizable. We were so upset that our family portrait was not going to be how we envisioned. Needless to say we canceled Maxwell’s photo session until his hair could grow back. I know it may seem like I’m exaggerating, but it’s our dog and we requested a particular style for him… it’s disappointing when our request is 100% undermined, especially for a service we are paying for. We spent $130 to have something done that was not what we requested. I would have given this place 1 star, but I chose to give it 4 stars because the general manager there Annie T.really did a phenomenal job in working with us to try to make the situation better and even though there wasn’t too much she could do to fix the grooming experience, she refunded me and even gave us a little gift bag, which we deeply appreciate! Most importantly what Annie did was respond in such a genuine and caring manner that I felt so much better. She is an amazing manager and certainly deserves a raise. Her customer service skill set is impeccable and I can say that I’m satisfied. I mean any one can give you a refund and a little treat, but not everyone has the demeanor and professional tact to make the situation feel better! Annie is the reason my rating for this store is higher and I just want to thank Annie for being amazing! I even called corporate to notify them of how Annie saved the day! If only all places could have an Annie… the customer satisfaction would sky rocket! Thanks again Annie T. We appreciate you!

I took my golden doodle puppy to Petco for a haircut. I was apprehensive because his appointment wasn’t with his normal groomer. I gave the new groomer specific instructions on cutting my dogs head and face as we like it longer. This girl scalped my dog and completely cut his beard off. I’m very disappointed. This is Maxwell’s worst haircut to date. Can’t wait until it grows out. Should have saved my $100 or just waited for Patrice.

Extremely limited selection of toys for chewers that are “large” dogs. I was super disappointed.

Devika is amazing. She grooms both our dogs (cavatzu and goldendoodle). She always does an amazing job and is extremely meticulous and caring. I highly recommend her, you won’t be disappointed!

In my opinion, this store should be avoided at all cost! Absolute worst grooming experience ever! The grooming fees have gone up without notice. They also have added a "materials fee" which includes sharpening of their tools and the shampoo they use. They also categorized my 8 lb dog with 1 inch hair as a long hair breed resulting in higher fees. There was no grooming manager available for me to speak with regarding the increase in fees or additional charges that were never disclosed. I spoke with the store manager, Courtney, who had not been trained well (according to the corporate customer service representative they gave me the number for.). Corporate stated they did not have authority to do anything. If this is how they treat paying customers, I hate to imagine how they treat my dog when I am not there.

Clean store and friendly knowledgeable staff. Stopped in for supplies and to look for another bearded dragon for my son. Let with a healthy pet. I took away one star for the lack of bearded dragon knowledge. The staff recommended meal worms and calcium sand for it, which is what they were using in their setup. Meal worms can stunt juveniles growth and calcium sand can cause digestive impactions as well. Despite that, it was a good store. Just do your research before you purchase an exotic pet.

Everyone was very nice. One problem with all the Petcos I have used is it's hard to leave a tip when you pay before you see your pet.

I'm not a fan of the layout of this store.everything is by brand instead of by category.they were also out of stock on about half of what i was looking for.

Not accessible for those who are Deaf or Hard of Hearing. When ringing up purchases, I could not see the price also I could not see the end cost of the entire purchase. I ended up leaving without purchasing the cat food that I needed for my two cats. Please always make sure that the price is shown at the cash registers so that the Deaf individual can see how much they are paying for.

We loved the prices at Petco small dogs big dogs and the choices of car food its unbelieveable you got to check it out today before you their a run on cat dog food prices

General staff was very attentive & friendly. The reason I'm giving only 2 stars is because this Petco was very hard to find (not that serious). My greatest concern is this -> I arrived during a dog "training session" which upon hearing & seeing this "trainer" I truly wanted to step in as a professional & educate the "trainer" that was on shift - but that would have been overstepping my boundaries as a customer. I was concerned at her lack of knowledge & training experience. What I witnessed made me cringe. I've been professionally working with dogs for 29 years & honestly I don't know if it's a lack of training the trainer on the corporate side or just her own methods.but almost everything I saw/heard was absolutely wrong. I could go into at least a dozen different details, but I won't because there's just too much to type. I'm holding both corporate & the trainer responsible. People pay a lot of money to learn proper training for their dogs & they do so because they want to be responsible dog owners.yet what they're being "taught" is a joke. Petco needs to step up in this department. Dissapointed doesn't begin to describe what I felt. I am beyond sad at what I witnessed as the only victims in this will be the dogs. I never give negative reviews unless they are absolutely warranted & in this particular case - yes my brutal honesty is warranted.

Very friendly. Very helpful. Only issue is my new puppy had a specific pet food and they didn't have it in store and didn't tell me I could get it from their website overnight.

The front cashier was excellent. Also, Mary, the dog trainer is so great. Took a class with her in King of Prussia a few years ago.

Got lotts of toys for my dog at Walmart for a much cheaper price but i saw a australian shepherd puppy so its all good

Just be careful who your groomer is if you want to take your pet here. Not all groomers at this location are professionals and will do a shoddy job. They ended up bruising my dog on his head. This was my second grooming session with them. The first one with Kayla was great and she did awesome job.

While Jessica was nice to follow up and check on my pet health, I was very disappointed with how they managed the whole thing.

Christina has been grooming our dogs for ~15 years. We followed her from Great Valley Pet Hotel to Petco in Paoli. We couldn’t be happier than to have her taking care of our pups. Thank you Christina!

Best grooming experience ever. We brought our big girl Layla in for a much needed grooming yesterday. She has VERY dry and flaky skin and she sheds a lot. We’ve taken her other places before for grooming but never with such incredible results as we received yesterday from Lauren at the Paoli Petco. Layla’s fur felt like silk after her appointment and even my family said so when we brought her home! They were amazed! She looked beautiful! And most of all I could tell her dry skin wasn’t bothering her any more and she finally felt comfortable. Most importantly we felt taken care of from the moment we walked in, we had a friendly greeting right at the door from Jess, who I believe is a manager of the location- she answered all of our questions and took her time with us and Lauren to make sure that Layla’s needs were taken care of and that we felt comfortable leaving her there. Everyone was so friendly and treated Layla so well. We even got a holiday photo of Layla after her grooming which was a great touch! Layla was so happy after her appointment and I could tell she had a good experience with Lauren and the rest of the staff. I would highly recommend this location to anyone looking for a grooming or anything else!