Philly Pretzel Factory, Gilbertsville PA

If I could give a -10, I would. Just got a pretzel dog, you could barely see any pretzel on this hot dog. The "pretzel" on this dog was thinner than a piece of thinly sliced cheese. Absolutely ridiculous. Don't know how they got the ends to seal. Last time for us.

Warm pretzels until the minute they close! I walked in with 5 minutes left in their day and Rob was incredibly kind and helped me with a large order. He made my day!

The black "man" that said he's the owner is very nasty, sold a deplorable inedible product.refused to give my money back and said I wasn't allowed to throw the bad pretzels away in the store. (which i did anyway) awaful, unprofessional person, business and product. Such a waste of a store front and a true stain on pretzel factory name. I'll be sure to let everyone know go elsewhere.

This is the second time I’ve stopped in for pretzel bites and once again they were rock hard (rivets). Not sure how often they turn around their pretzels, but I’m disappointed in the Gilbertsville store.

Rock hard? Went back in and girl was nice and replaced with again hard rock pretzels but the older guy was rude. I am Paying for a product along with a 3% surcharge I expect the best

The attitude of the people here are not inviting at all. Went to go get 5 free pretzels since the app has that when you first sign up and the 1 girl there had a major attitude like I was ruining her day. The one male that was there had no clue what he was doing and took my phone and all of them passed my phone around to see my app/email. I’ve never really had a good experience with the people at this place. The pretzels are amazing but honestly wouldn’t go through the hassle of getting them due to the people working there.

The only reason I'm giving this place 2 stars is because the food was warm. There was one employee working with 0 customer service skills. 4 people were waiting for service, with no acknowledgement from the male employee. He was baking and prepping in the back. When I was finally served, I let him know that I was there for a scheduled time pickup order. Order was not prepared and was advised it would be 5-10 more minutes. What's the purpose of ordering in advance for a scheduled pickup if its not ready? I was there after the scheduled pickup time. Once ready, bags were pushed across the counter, I asked to confirm if that was everything, couldn't understand his response.great. Took everything to my car to check it over; I ordered 3 dips, received 2. Went back into the store to wait some more. He advised that they were all out of what was ordered.okaaay.can I have another kind or my money back since I paid for 3? ! He told me to pick another from the unlabeled pile of dips, sorry to inconvenience you.can you tell me the kinds to pick from.
Glad I checked the order and pushed to receive what was paid for. Will definitely not go back again.

I order pretzels a week ago and payed for then in advance.told them I need them by 12 pm.
No problem they told me.
I get there today and nothing is ready.
They tell it will be 15 to 20 minutes.
I got my money back and left

Thy say they open at 10: 00 a.m. Sitting in car til 10: 10 waiting for them to unlock the door. Sooo i call to “see” if they are open. Reply.yes ma’am we open at 10: 00! Needless to say i hung up the phone & left! Going to McDonalds for breakfast!

Oh yum! Clean, polite staff, good value, but most of all the pretzels taste great. Love the selection of mustards and dips.