Philly Pretzel Factory, Philadelphia PA

It's very hard to get parking here since it's on Broad and Olney. But the pretzels are always warm and so is the cashier's usually.

When you go on the Pretzel Factory you're in and you're out with no smoke get what you want and you get what you pay for

I went in on tuesday both employees were not wearing mask or gloves.

We were down from California visiting my daughter. About Aug 6/7th ish 2023 While she was at work we wanted to try the famous Philly pretzels. We just went to the closest one from the search. We walked in and the lady giggling at the man worker went to a straight faced unfriendly look. We tried to order several things and she kept saying we don't have any of that in a stern voice. My husband and I looked at each other want to go to a different one and I said yes. We walked out feeling the hatred from this woman. My daughter later informed me white people are not welcomed in North Philly. So if your white don't go to pretzel places in North Philly. We still got our yummy pretzels but like 10 miles away. My $20 is as good as anyone else's.

BEWARE: Some people should not be working in places that serves the public! No customer service. Males Dressed in unprofessional attire. Talking too much over the food. No Order.
The broad n Olney spot needs some revising, Or none of my family members will be purchasing from this location….

Pretzels was good other then the cashier stealing my wallet that I left then say that it wasn’t there I canceled all my cards so it okay but stealing something just because somebody left is weird

Ver very bad. The cashier is always twerking and flirting with every man that walks in there. Even the guys who work there are very unprofessional. They come out from behind the counter to party and then go back to serving pretzels without washing there hands. Ive even seen them go next door to the beer store and drink shots of liqor and go back to work. This place is terrible and needs to be shut down.