Planet Fitness, Philadelphia PA

Very bad service, many people waiting to be attended to and not one employee showed up in almost half an hour, I will cancel my Black Card membership.
The GYM is very good but in that location terrible service.

Was here almost a year.on 1/23/24 around 7pm. Employee rudely spoke to me.using foul language. Used the words "sheit" as he was talking to me. Wasnt very helpful either as it was app related. Poor attitude and customer service.

I was there as a guest of a friend a couple days ago and extremely enjoyed my whole experience. The front desk staff was and is extremely helpful, kind, friendly, and professional! I also liked how it wasn't too crowded in the afternoon (4-5pm) I can't wait to go back and probably become a member myself! Happy holidays and God bless!

Super clean, super friendly staff, great location, lots of equipment - did I mention very clean 5

Great. The smith machine and leg press are slightly different than other PF's, but I really like this one. Not too crowded, there's always a machine or dumbbells that are free, no waiting/working in.

Good news, you are in the perfect place for the changes you are looking for, especially raising the level of muscles and resistance, the year ends and another begins, No problem, this place offers prices within your reach of your wallet and there are many gyms near your house, there is no problem with the schedule, there are 24-hour days, showers and massage machines all together in one place, I recommend it for everyone, there is no gender discrimination welcome and see you soon, by the way, you can come with a guest, ask the receptionist and it will be easy.

Super Clean! Staff is constantly cleaning (thank you!). And the equipment is kept in good shape. The only thing I saw that was broken was the scale in the women's bathroom, which I told the front desk, and the next day, it was working.

The only negative thing is that some gym goers have their sports cars parked on the sidewalk RIGHT IN FRONT of the gym (major eyeroll). We get it, you have a nice car. I would love for the management to do something about it, as it's a fire safety & pedestrian crossing issue.

We joined recently and have had great workout experiences at each visit. This location is open 24/7 with lots of free onsite parking. There are free lockers, and a wide variety of workout equipment. It's never been so crowded that you can't spread out from other patrons. The staff are welcoming and helpful. We use the bikes, treadmills and ellipticals. I was delighted to find rowing machines there too. The bathrooms and changing rooms are well maintained. They even have a free reward bowl of tootsie rolls waiting at the front desk.

I just recently transferred my membership to PF on Columbus Blvd because it was closer to where I live. I originally joined PF at the Quartermaster location on Oregon Ave.in South Philadelphia. I was/am pleased with my experience at both locations. At both sites, the staff is friendly and helpful.

While being stranded and homeless on the streets of Philadelphia, PA on July 10,2023 between 7-7: 30 PM, this gentleman by the name "Woody, " alleged manager of Planet Fitness (see attached image,) stated I was not allowed to use the restroom/shower due to the fact that I was not a "member. " I parked my car out front of the building and went inside to use the restroom/shower, beingsthough a female employee gave me permission to do so a few days prior. 15-20 minutes of being inside, 2 Philadelphia officers, 1 male and 1 female, entered the female restrooms and escorted me out of the restroom/shower area due to me not being a "member. " When I exited the facility, I noticed my vehicle was missing. I requested an incident/theft report from both the store manager and Philadelphia PD, however, store manager Woody was unable to provide me with 1 at that time; Officer Nunez (male officer) only provided me with an incomplete document with a docket number written on it (see attached image.) I revisited the scene the next day, July 11,2023 around 11AM and requested an incident form again from manager Woody, in which he informed me that I would need to complete the form myself (see attached image.) I also requested a video investigation to be performed, however, he mentioned that would be local law enforcements duty and responsibility which I understood. All in all, does this company have their own private security company to handle matters of accidents/incidents or is it the responsibility of the employees/management? With that being said, I consider this experience as: poor management, incompletion of proper documentation, poor communication, no responsibility and no accountability.

Not to crowded. The equipment looks brand new and clean.

Users of the gym are organized and keep equipment in the same way.

It has a good area for parking so, is really easy to park here.

I’m always greeted with a smile whenever I enter. My questions are always answered which means they are well trained.

My first time ever joining a gym. The environment is clean & the atmosphere is pretty chill. The staff are very helpful and friendly. They have cleaning stations to clean the equipment before or after you're done. Plenty of cardio machines to workout on but only seems to be two of arm & leg machines each. The dumbbell area is usually crowded. 3/4 of the barbells are usually occupied. The men's bathroom is nice but there's only two urinals & stalls each. One employee claims that people have stolen from lockers before and recommended buying a lock if I was gonna use the lockers. So just a heads up! Overall a good experience.

Been very familiar with the fitness business and all types of people, training a friend but two altercations with two angry people in three months at that place is really sorry to say maybe it's to easy for anyone to join, to young to cheap anyone off the street can walk in. Maybe if they care about there staff they hire no one is hardly there to really work not 1 out of the 2 persons that work there give a dam.

I love this Location the gym is always kept clean and staff is very pleasant only down side I wish this location was 24 hours 7 days a week like the other locations

This planet fitness is definitely way better than the one I used yesterday in Washington. D. C I can't even talk about that one. Take care of yourself

Gyms already have a terrible reputation for your aggressive and outrageous tactics to prevent account cancellations. So no, you can't have unfettered access to my bank account. Credit cards are the global standard for payments of all types, you take them for the prorated sign up fee. There's no excuse to demand more than a credit card subscription.

Great gym overall. The GM, woody, is a very nice guy and does a great job managing this gym. I highly recommend.

Staff is very hospital, there is also more space and equipment then a lot of other planet fitnesses. Keep up the great job!