Plotts Transmission Services, New Castle PA

Ad an independent stand alone local business, I like to support mutual local businesses. I have been using Plotts transmission for in excess of 25 years. Strongly recommend for great service and reasonable pricing. A+

I was very apprehensive to go here, never heard good things, but i had no choice. After 1 year, the transmission is still working.

More than 1.5 years now, still working great. I would go back.

Tried calling to talk to them about my transmission. After mentioning I had a good one to swap out he started getting an upset about it. Simply asked a few questions and he started getting frustrated.

Jimmy and his son were very knowledgeable about my vehicle and answered all my questions. They are doing the transmission on my Tahoe for a very reasonable price.

My dodge caravan needed a new transmission. They did an awesome job without any issues in a timely manner. A few months went by and when I took the van to get an oil change a mechanic said that he thinks I might have a possible transmission leak. I took it back to Plotts to get looked at, which they took it in quickly. There was no leak and no charge. This was over a year ago and am just now getting the time to write a review. I would highly recommend these mechanics.

The only reason I am giving a three star review is because they made it right. I took my 2011 Chevy Silverado to Plots 7 weeks ago. My transmission was slipping pretty badly and I knew it needed work. I dropped it off on a Monday, and on Wednesday I called to see what was going on as I hadn't heard anything. I was told the issue was my torque converter, and I would need a new one as well as a complete rebuild of the transmission. They said they would get to work on it, but two weeks later it still wasn't complete. I had to call every other day for an update, and I was not contacted until the work was "done".
When my wife got in the truck and started it up, I immediately knew something wasn't right. The exhaust was much louder than when I dropped off the truck. The shop immediately put it back on the rack and tightened an exhaust valve while I waited. No big deal. I then got in the truck and went for a drive. I drove from New Castle to Grove City and back so about 35 miles in all. The transmission was slipping all over the place, and the exhaust sounded loud and not right either. I called the shop on Monday and took it back the same day. They kept it for another 5 business days, and said they couldn't find anything wrong with it at all. When I went to get it I was told that next time I felt something wrong with it to bring it up and take them for a ride to show them what I was feeling.
My wife and I left for an anniversary trip the next weekend (I didn't really drive much between when I got it back and the next weekend). We drove to Moundsville WV, about 1 hour and 30 minutes from New Castle. The drive down was ok, but on the way back I started losing gears. I lost 6th and 5th gear, and then they would come back just randomly. We limped it home, and the next morning I had to go to a dr apt in Cranberry (35 minute drive). The drive down was ok, but coming back I lost 6th, 5th, and 4th gear. As soon as I got off the highway I called the shop and told them I was bringing it in. By the time I got there I had lost 3rd gear as well, and the check engine light was on.
The shop had my truck for another THREE weeks before finally completing it. I was told the torque converter went bad again, I needed a new valve body, and they had to replace a piece of my exhaust. During this time they had my truck there were hours where they would leave the phone off the hook and communication was non existent. When I finally did get my truck back they had put a full tank of gas in it for me, and everything runs smoothly now.
Like I said at the beginning, the only reason I gave them three stars is because they did finally make it right. The experience was horrible though, and I likely will never go back to them. This sucks because they used to be a good shop, and took care of my wife's vehicle a few years ago in a timely manner with excellent service and results. If anyone from Plots reads this, I'm sure you know who I am, and I would at least give a piece of advice to call your customers and give them status updates at the very least.

Worst customer service. Took over a month to fix our transmission, tell us the car is ready and keys are under the visor. We show up that night, car unlocked no keys! We go in the next morning to pick it up at 8, which is when the sign says they open, no one there. No one shows up til almost 9am, and we are furious as we are waiting and already late to go to work! They try to tell us they were there the night before til 9PM, which is a lie because we went to pick our car up after 6PM and no one was there! They have no sense of urgency or respect. Don't waste your time.

I went to Plotts at the end of November because my Drive and reverse went in my truck Plotts told my boyfriend that it would cost me 2500.00 up front now I am a mother of 2 girls and work night shift as a newspaper route driver I dont make tons of money I took them 2500 dollars in cash 500 plus 500 plus 1500 all in one week took my savings i had put up to get it done the owner Jimmy Plott himself guaranteed his work n said i had a year if something should go wrong, he didn't even put my exhaust up right. So a month has past n now it is doing the same thing in drive and reverse and the owner told me if i dont have the receipt that my warranty isnt covered now remind you the owner said this.he knew I was there his son did not register the information so since i lost my recepit n his son did not save my information into his computer im out 2500.00 called union police n officer says bluntly what do you want me to do about it.and I said i suppose theres not much that can be done without receipt to show proof and officer of Union township said " Then why dis you call me". What a call for justice anyone can rip you off 2500.00 because of not having a receipt and sum1 not doing there job correctly then laughing at someone at that.sad very sad. God does not like ugly and this place did not do the job they were to do took my hard earned money n said screw me. And theres nuthin i can do think im guna talk to an attorney and Better Business Borrow I have call logs on my phone from Plotts and I know thry have cameras as dishonest as they are they probably would erase that too. Because they gotta be able to pull phone records showing we contacted them n them contacting us back a few times maybe the judge will believe that is that proof enough. How would I know how much he charged It was not even a month he knew me I talked to the oener personally I took it ba k next day because of my muffler how can someome like this still be in business? Not to mention he said I threatened him with the cops so now he had nothing to say to me. This is not how to conduct business especially when you know the vehicle just left ur garage: (right after xmas and having 2 little girls and working as minimum wage job all my money: (

Had a couple questions about the vehicle I own and didn't get any answer that I would have needed to get to feel comfortable doing business with this company