Pompetti Heating & Air Conditioning, Media PA

Just had the most unpleasant experience from Chrissy in their office. I called inquiring about an estimate for a couple pieces of equipment. I told her I wasn't personally familiar with their company and had a few questions. This is for my elderly family member so I was looking for kindness and patience, which she failed to deliver. Their ability to service after the installation was equally important, so I was curious as to how many techs they had on staff to see how big of an outfit they were. Well, apparently that was a sensitive question for Chrissy, when she paused and proceeded very rudely to ask what does that have to do with installation? If you get that defensive over a simple question, how do you handle real problems? Anyway, I realized this was terrible customer service and treatment and decided getting a quote was not a good idea. I would hate for my elderly family to be treated how I was treated today. She quickly said goodbye and that was that. So, this company threw away thousands of dollars on such a simple innocent question. I'm glad they can afford to do that. Proceed with caution.