PSECU Corporate Headquarters, Harrisburg PA

There’s a costumer representative in this PSECU company called Rachel who is a really rude person: lack of education and people skills, discriminative, abusive and words can’t really describe her. My husband does not speak English and after being waiting on the line for more than 30 minutes and being transferred four times waiting for a Spanish interpreter, just trying to make a payment on his car loan, I tried to explain her what was happening, how long we had been waiting and that he only wanted to make a payment, and that I could help with the translation. Her RUDE response was that she couldn’t talk to me because I wasn’t on the account and could NOT talk him if he didn’t speak English, I insisted on explaining her the situation and that we only needed to make a payment and she hanged up the phone. I’ve never been treated in such an unfair and disrespectful way.

It is literally impossible to speak with someone. I've called and set on hold for hours. I've sent emails through the online 'secure messages'. I've tried to connect to an agent via "Walter" online. This is pathetic. Lost my business.

It saddens me to see all these negative reviews. My wife and I have been members for a very long time and we never had any issues with them. Friendly and helpful in every way.

We all use PSECU because they have good interest rates, but when you call in and have to deal with these insane excess wait times, it's time to start thinking about taking your business elsewhere. If you can't figure out how to hire some employees to pick up the phones, so your customers don't have to waste and ruin a Monday morning waiting on hold, then we'll find someone who will. Horrible service. Absolutely horrible!

I've attempted to reach someone via secured messaging twice and it's been 10 BUSINESS days since I've heard back from anyone after 2 messages to 2 different departments. I haven't heard back from them at all. This is extremely unprofessional and shows that my time or membership is not valued at this financial institution. I do not have the time to sit in the customer service queue on hold for something quite simple. If you are not responding via secure messaging don't make the option available. I have no problem refinancing my loans with someone else and closing my accounts here. This is completely ridiculous!

Have to call and go through customer service for mostly any changes or any loans. Customer service is friendly but the process for everything is horrible.

Lots of work to go through a HELOC with zero information (customer service is horrible), then to be told it's a variable interest rate. On top of that, if your signature date doesn't match the closing date they'll deny the application and you have to start over, no option to change the date in the system. Nobody could explain to me why the dates had to match, only cited 'it's a regulation'. I'm sure nobody abuses the fact that these documents are done at home and can be dated whenever. Very inefficient, creates more work for their employees and their borrowers.