PSECU Financial Center, State College PA
| Address | 502 E College Ave, State College, PA, United States | ||
| Phone | +1 814-237-8550 | ||
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| Website | psecu.com/contact | ||
| Categories | Credit Union | ||
| Rating | 2.7 3 reviews | ||
Nearest branches PSECU Corporate Headquarters — 1500 Elmerton Ave, Harrisburg, PA |
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PSECU Financial Center reviews
3Never had more issues trying to make a car payment. Can’t wait to refinance somewhere else.
First let me say my online experience with PSECU is great. The phone support is good as well.
This is purely a review about the State College "Branch". This is nothing more from what I can tell externally to be some type of lounge where they open new accounts. It certainly doesnt resemble any bank I have ever been inside of. Which brings me to the next part.
I looked up the hours, showed up to make a large cash deposit on a Tuesday morning, greeted by a sign that no one was there. Heck, Im not sure there are office hours post covid as it says "let us help you virtual". So I attempted to make this large cash deposit via the ATM. All was going well till I inserted the cash and. BOOM.technical error, we cant process the request or return the deposit.
At this point Im semi panic'd it prints me a receipt thankfully but with very little info. I turn to find the number on the door for the "branch manager". Call the number cause im now missing thousands of dollars in cash. Instantly straight to voicemail, 9: 05am on a Tuesday. Please god tell me you dont have some student running this.
Thankfully after about a 20 min phone call the ATM dispute rep was able to get this going as a claim. The money showed up in my account a few hours later.
State College is anything but a branch. If I wasnt able to resolve this issue as timely as I had, I wouldve cancelled my ten year old account because of this. If you live in Harrisburg, great, anywhere else youre at the mercy of virtual services.
Very nice bank, been with them for years. Loans and everything through them is painless and straight forward.