Public Storage, Whitehall PA

Phenomenal customer service from Jack. Very helpful with all questions I had. I’d recommend this location to a friend.

At this public storage location the employees/manager are very friendly and understanding of your situation and will work with you if you just ask them and let them know for example, in my situation, I got a storage unit there and I had to move stuff out of 1 storage into my storage unit and I had to do it all alone I'm 36 male and I'm still going threw the stuff from the other storage and I had some stuff that could not be fit in my storage unit at that time so I had to put it in a empty unit until I came back bc I had a asthma attack and I didn't have my inhaler and so they let me put stuff in a empty unit unti I came back the next day but then I was hospitalized for my asthma and they we're understanding and as long as you keep them in the loop and not do something that you know u should not do they are more then willing to help you out any way they can

You can’t get a straight answer, no way can you contact the property manager. Expect an increase every six months minimum and at least 30% it’s all about the money they don’t care who you are. I have emails promising me three months decrease in rent never happened bad business people they need to be reported to the Better Business Bureau. Way-over priced. They bate you in with the promotion then after six months you’re paying 250 horrible.

My unit was robbed and they did nothing. Said their cameras don’t work. Whoever robbed it literally drove in because they cleaned out the entire storage unit. Jack who works there told me he opened it and said nothing looked “rooted thru” meanwhile I went there- and it was trashed. They didn’t bother to call cops or meet me there or anything. Def inside job. They also said it’s happened before but always have there cameras off and did nothing to resolve this issue. My entire life is gone through this robbery.

Horrible place, bait and switch prices, force you to purchase a $3 lock for $20. An anti trust law attorney would have a field day with these people. You will NEVER get their advertised price nor their discounts they "offer". Steer clear!

The latch on my unit was broken and falling off when I moved in the first day. Multiple calls and in-person requests have been made with maintenance to fix the issue, but nothing is ever done. I called again today and told that I should come in person so they can LOOK FOR PARTS and TRY to fix it.but that I need to be there the whole time! They recently repainted the unit doors with the cheapest looking paint they could find. The power washing they did to remove the previous coat of paint soaked my items with water and left an inch of paint chips on every surface in the unit. If you can, avoid this place at all costs!

Very friendly staff. Brittany and Jack are great. Property is clean and would recommend renting at this location.

This place is a RIP OFF
You fill out the form to move out, they completely ignore it and then send emails saying you need to move out - You respond they IGNORE EVERY EMAIL then send you to COLLECTIONS!
DO NOT trust them
My items were damaged with water because of leaks, I didn't complain, they accidentally took my lock off once- let the unit stay unlocked until they realized they cut the wrong one then call me to replace the lock!
Unorganized and will look to over charge you
GO anywhere else - they raise the rent every few months as well basically ANYPLACE ELSE is better.

Hey let me just tell yall if you ever need a storage and its available to rent.make sure you speak with Brittany.the hospitality is 5 any questions i asked she answered.public storage you have a great employee right here

Never used a public storage at all. It was my first time and I must say Jack and Brittany made it a good experience. Thank you guys for the help.

Property is awesome! Recent renovations have made the facility and area look so much better outstanding customer service from Britney and Jack. Area is secure and top notch!

My storage unit was broken into and the customer service was horrid. They said that they hadn't had any other break-ins but the police officer who responded laughed and said he'd taken reports there before.
Renters beware. The locks they sell are cheap junk at a huge mark-up.

I went here to look into renting a storage unit for next month or so. I have never done this myself before and I had a lot of questions. Brittany was great and patient with me and answered all of my questions and explained everything to me. This was the best customer service experience I have experienced this year with all of this covid-19 stuff going on. Brittany was very respectful and the property is very well kept. I definitely will be coming here to rent that storage unit from Brittany. I highly recommend this storage place and Brittany!

I recently visited this location, after calling a few other locations where they were so awful, rude, and rushed me off the phone. I decided to stop at this location, and glad I hadn’t given up, because Brittany was able to give me all the information I was looking for, without the hassle or the attitude the other locations had given me. I had plenty of questions and she was able to answer them all with a smile. I really appreciate the service I received, and so happy Brittany was there to help. Thank you!

Easy to work with, got me in and out quick after leaving another storage lot that was nothing but a hassle trying to store my brothers college stuff while they moved into their dorms again

Teresa is great. She is super friendly she really helped me get storage and she went above and beyond with assisting me. The property was super clean and the office smelled really good.

The property was very clean and the staff is great. Very professional and they go over every detail. I would recommend them to everyone

The location is great. The girls in the office were great extremely nice and the office was clean. The property was really clean which i was surprised because of the storage space is outside. I would definitely recommend renting here