Public Storage, Philadelphia PA

My experience was smooth and easy! Siani was very helpful and kind. She answered all my questions and was very patient with me.

Kelvin made what could have been a complete disaster turn into a very helpful and professional experience! All my inquiries were met with a very professional response! I highly recommend renting their units.

Siani, was very gracious and patient in walking me through this process, she practically did everything for me.

Clean Facility. Helpful Staff I believe His name was Calvin or Kelvin gave a great explanation of my lease terms so I can understand.

They was very helpful especially kelvin ray i definitely will tell people about y’all location thank y’all for being so nice and helpful

Sinai!

Thank you for providing me with great managers!
I felt very good about being here!

They were very helpful!

The public storage storage facility is by far the worst around the Philadelphia area, the staff including the head manager is the worst, they have no people skills and they never return phone calls to the renter. My locker was absolutely destroyed by the residents, mice and mice pee all over my personal belongings and storage space reeked pee and mice dropping. I immediately moved out of that dirty facility. To the The trash was piled all over the front entrance as you drive in the place and they staff conducted business like it was just another day to them. I immediately called customer service to report the situation at hand and just like the staff they never even seems bothered at all. They need to clean up that place it sure looks very unappealing and like the lower side of Kensington. I’m definitely going to report you the better business bureau.lastly I called the national customer service line on last night and they were as unprofessional and discouraging as usual. I’m definitely going find a more cleaner facility and a friendly staff that will appreciate me as a valued customer.
Very unhappy customer!

Today was my first time at Public Storage the one young lady in the front desk greeted me with a smile and welcoming in I told them I never been here and I was looking for a space for a few of my things and they helped me with that today thank you girl.

The staff was horrible. It was an Hispanic girl that work there for a long time and she was so rude and unhelpful. I rent a unit and the elevator was down so I couldn't get my stuff in so I had to rent another location and she refused to give me my money back. I spoke to her manager that eventually gave me my money back. They was so lazy they were both in the office debating on on with on that would clean the unit out for me to move in. They need new staff.