PWD Service, Pittsburgh PA

I didn’t deal with the owner (saw one of the reviews and was a bit leery), but Jodi was absolutely wonderful to work with. She walked me through everything I needed and suggested a couple of ways that if I change the order it would be more cost-effective for me (buying entire pieces, and cutting them myself etc.). I added another item the next day, and she ran around to make sure that it got put in the same order to save on shipping. I could not have had a better purchasing experience. In this day and age of really average to rotten Customer Service, it was an unexpected surprise. I’ll post again after I receive the product to comment on the quality, but it this point I couldn’t be happier and would definitely recommend this company.
Update, product arrived timely (packed very well), and all of the items were high quality (matched perfectly). Overall, I was pleased with the purchase and experience.
UPDATE
Installed the window replacements, all the material was very good quality and a perfect match for the windows. I would definitely recommend this company.

Many thanks to the team at PWDService and especially to Jodi who was great to work with and provided absolutely outstanding customer service and excellent communication throughout the process of ordering several replacement Peachtree Ariel sashes (ours were 1st gen casements from the mid 1980's).

We are *extremely* pleased with everything - highest quality product, superb packaging, accurate documentation, and again, top notch customer service - sidebar for anyone that may get a bit anxious about the prospect of having glass shipped - the packaging that the team at PWDService has engineered and uses is as near to bulletproof that can be achieved with strategically placed plastic wrap, foam and cardboard - very impressive!