Quality Gardens, Inc, Valencia PA

Cute place to have lunch. The food was great and Maddy, our waitress was terrific.

I love buying my annuals here! The are always large and healthy. The people who work here could not be nicer or more helpful!

Fun to walk around and they have a pretty inventory of outdoor plants.

The vibe is not great. You would think it would be, but it's not. Nobody, from customers to employees, nursery to Cafe, is friendly or helpful. I definitely felt like my 4 year old was unwelcome and probably would not take him there again even though he liked it last season.

3.5 because their houseplant section is shabby and almost nothing is labeled. I also stood around for 15 minutes looking for someone to help me get the flower baskets down, but nobody was there to help though they had 3-4 employees at the register which i only saw as I was leaving and at that point I just had to get my kid outta there.

Also, why let a dog roam around unwatched/ freely through a Cafe with a sign that says do not pet? The dog came up to my son and put his/ her head in his lap. I told my son that he had a sign that said do not pet, and he got confused and cried. If the dog is so social that it cuddles with kids.can my son just pet him? I didn't want to shoo the dog away. We've pet him before and my son was looking forward to seeing the dog. Ha! This does not affect my rating. I just didn't know what to do. "Hold still 4 year old, hands up and wait for the dog to remove his head from your lap. Don't touch him! " It was awkward.

A friend of mine and I meet here every so often to catch up on our lives. This place is such a delight. Staff is wonderful and friendly. We love the outdoor seating in the back. I definitely recommend coming here.

Bad customer experience!
I just moved to Valencia and bought a house. THEY COULD HAVE HAD A LIFELONG CUSTOMER, but a rude, dismissive, and haughty woman on the phone made sure that does not happen.

I had spent 3 hours selecting plants, tree and boulders with an employee (sales) at the nursery. He told me about the planting costs as well as cost of the boulders. He never informed me that there is a cost to place the boulder in the yard.

In the beginning, they all seemed very nice folks. Once the order was placed, I got a call the next day, thinking it is to schedule the installation but instead a rude woman over the phone berated me for not paying full 100% of the order and informed that there will be extra charges for placing the boulder in the yard of my house. I was not expecting this as I was not informed of all this before placing the order. I tried to ask for an estimate of the extra charges but got rebuked.
Due to MIS-MANAGEMENT at the nursery, rather than apologizing, the woman with a very poor etiquette and attitude, berated me like it was all my fault. Shocking! Unprofessional behavior!
Before I get belittled further, I just took a refund and left!
I will not be coming back here!

Love the unique selection of planters and wrought iron baskets for planting!