Raymour & Flanigan Furniture and Mattress Store, Philadelphia PA

Hi all, I bought a $1,100 mattress with an adjustable base yesterday, it was delivered at 9am this morning. Impressive, the delivery staff were friendly and professional also super quick with set up. Noel was the our sales associate and from the door his introduction made us fill welcomed. Neol asked the right questions, and gave us space to explore while giving us options base on our spending budget. I'm usually the negotiating type. This was awesome because I felt he was on my side.

Floor salesman very helpful and very nice! Placed sofa on hold due to need to measure wall. Called back to cancel because sofa too big and the order was placed. Started receiving confirmation order emails. Put on hold 8/13, called to cancel due to size 8/13. Called again 8/14 after receiving email and Fanny told me she could not cancel had to go to manager? Nice sales people but don’t put anything on hold.

My parents ordered over 4000.00 worth of furniture and was promised aa delivery date of 8/1 and now the furniture isn't coming till 8/8 and they are 80 year old people sitting on folding chairs in an empty apartment!

The best place. I was treated with respect and so much dedication in terms of what I wanted. I have a 1000’s questions that were answered professionally and with patience. Kim made me feel so welcomed and was paying attention to everything I said. Thanks Kim for all your suggestions and support. Eternally appreciate it.

My wife and I have shopped at Raymour & Flanigan for many years. We stopped in to purchase 2 living room sets and some decorative pieces. Mohamed Sayed help us with our selection and purchase. Mohamed was a great help and ensured that we were very satisfied with everything. But due to our current situation with Covid-19 the delivery is beyond the 3 day guarantee. Overall great experience!

1st no close date to get the furniture delivered, agreed for self-pick up from the showroom but the item wasn't delivered to the showroom on the agreed date. Lack of professionalism/commitment. Would do business with them again! Wish could give no star

The customer service staff was very nasty. We have been purchasing here for quite a while and they couldn't put our order through this time. Instead of helping with the problem they were rude, had an attitude and told us they could not help.

We moved a few weeks ago and have been purchasing new furniture. Sharif is the person we have been working with and he is terrific! We came looking for a dining table and chairs, however we purchased a living room, set and outdoor furniture for our rooftop deck. All the pieces are top quality and we could not be happier. Go see Sharif!

Sharif Ali at Franklin Mills location is a wonderful salesman. He's patient and understanding and wants to really help you find exactly what you want to suit your needs. A true asset to their team. Mike the manager was readily available, if necessary. I worked 30 years in retail and know excellent customer service. I'm very satisfied with my purchases and highly recommend Sharif.

My wife and I have purchased furniture and accessories from Raymour for us and our clients. GREAT SELECTION AND SERVICE.

Opps. I never ment to give you a 1 star. Actually, I ment to give you 4 stars. All my furniture in my home is from your store. We especially love our beautiful beds. Thanks for having the best quality furniture in this area!

Manager at the Roosevelt Blvd location is not very nice. Franklin Mills location has a better staff by far.

I would like to let you know that Cindi Zdance was a wonderful sales person to week with in finding furniture for my living She was patient kind and knowledgeable Thanks to all for a good experience

Very expensive what I really didn't like that you have to pay extra for the chest drawer it doest come with the bedroom set deal they talk about it's the headboards and dresser and night stand really that's not a good deal to me it should be included in the deal

The gentleman in customer service was terrific I came in with 2 issues I had a TD Bank issue with my statement and I also needed to have a service for one of my items he was able to assist me with both problems he was very kind and respectful solved both my problems in a instant he was very helpful.

I love their furniture they have so many different styles and colors. The sales reps are extremely nice and helpful they work with you to ensure you get what you're looking for and within your budget if you have one. Will definitely be returning when I'm ready to purchase a new bedroom set I brought a new living room set and I love it is very comfortable hopefully it can withstand 2 children LOL

As far as the experience my wife and I shared on our recent visit to the Philadelphia Mills store location; we both agree that Cindi Zdance was a perfect sales person; polite, friendly, knowledgeable and attentive. We also agree that the store was bright and clean and well appointed with good selection. We purchased an adjustable bed frame and a headboard/footboard as well.
I’m sure we’ll be returning there for any of our future furniture needs.

Entertainment Photographer:

Well, we just moved into a new home and we have been back and forth spending thousands in this store. - The sales people have all been great but they seem to have one customer service guy that looks like he just rolled in from the Jersey Shore (complete with paper night club bracelets) -

In not listening to what we were saying to him, he ran our financing through the wrong company and proceeded to embarrass us in front of other customers.

He does not look at you when he talks to you and that was enough to set us off. - I explained to him the we are simply NOT the type of people that ever have problems with our credit but his condescending eyes never left his screen.

Someone did figure out the mistake and we made our purchases, however we will not be finishing the house via this store (unless the pretty boy is gone)

For the record. We put out 7 times what that guy makes in a week working there, so management should figure out what is important to them.

The store is a nice size with varieties. I had a special situation with my recent move-in where my sofa couldn't get through the door but I was assisted by Cindi Zdance who helped in every way possible. Ultimately I didn't find what I was looking for here but she recommended me to their outlet on Red Lion road and I was much satisfied with the outcome! Thanks Cindi!

Place is horrible, sales people are very nice, they are supposed to be, it’s a commission based job it’s how they make their money. Managers and delivery people are sooo rude it’s pathetic. 2 separate occasions we ordered furniture and both times it comes broke, when asked to rectify the situation it was like pulling teeth and attitudes from everyone. Place is garbage much like the people working there from the secretary to the managers