Red Robin Gourmet Burgers and Brews, Hamburg PA

We commend all the personal for the great service, we enjoyed our visit, food and service the best, thanks

It's a burger chain restaurant. Food and drinks were decent and staff was very attentive. One of the better chains out there

**MANAGEMENT ATTENTION** NOAH IS AN ABSOLUTE GEM! Seriously, if yous have any management positions opening you should REALLY consider him, that kid is going places! Last night (12/21/21) ordered online from the parking lot because its 4 days before Christmas, and the place was PACKED. Noah approached my car minutes after I had submitted my order. I told him my order wasn't ready yet as I had JUST entered it. He playfully said "let me check on it anyways just in case we are THAT good" I gave him my name and with a smile he ran back inside, and boy am I glad I did! I hadn't realized that my order had been sent to a location almost an hour away, but because of his gentle and playful persistence HE DID catch it. He quickly alerted a manager to the issue and came back with an order sheet to take my order and then even went through the trouble of fast tracking it so that we didn't have to wait any longer due to the mistake that was 100% on me. He then went even further, and brought out some of their bottomless fries for my daughter and I to enjoy while we waited. I had asked him about how the refund process works as I had already paid for the online order. He said "it usually doesn't process immediately, but in case it did, I will take down your name and phone number and give it to my manager to keep in the office so if you have any issues they know who you are". He brought my food out not nut 10 minutes later and I asked his name, (I didn't tell him it was to write this review) he told me with a smile and then asked me mine in return and wished me a merry Christmas by name! I worked in the restaurant service industry for 4 years. I was even a Red Robin employee a million years ago and helped open the Exeter location, which means I received corporate training. Let me tell you, in all my time as a patron and (briefly) as an employee of Red Robin, I have NEVER seen or received service from a RR employee that better embodied the "customer experience initiative" that RR corporate believes in, than I did last night from Noah. Thanks for all that you do, and hang in there!

-Meghan

Food was cold and not very good. The only thing that was good was the onion rings they were nice and hot. Also the milkshake was good. Waiter sucked.

Good, simple food that was well done. Tablets on the tables help a lot with ordering and such, overall a good experience

Attention to people waiting to be seated as they walk in should be a number 1 concern. We sat at the bar and watched numerous couples and families come in and stand there for quite a few minutes before even being talked to or acknowledged.good was good, initial fry amounts are lacking anymore. For the cost you should definitely have a fuller plate.

I'd like to thank the staff @ red robin Hamburg pa.honored vetrans. I had the tavern burger and it was delicious.thanks Erin pleasant courteous.thank you!

In a time where the service industry is short staffed you would have never known it by our visit. Food was delivered quickly by lovely server who took great pride in her work! Job well done!

Our waitress was AMAZING! It was my wife and I with our three young kids, including a two year old. Food came out fast and hot!

Service was very slow, and the fries were not hot and my son's broccoli was cold as well. The Burning Love burger was missing the jalapenos inside the burger and they didn't have the GF rolls, which is why we initially stopped there.

I called in a to go order which took over an hour to get ready. When I arrived at the restaurant there was no sign of urgency at all from any of the employees.

Bruh the southwest salad surprised me. Didn't expect it to be THAT good. Probably gonna get that everytime I eat here.

For a good burger.this is one of very few places that have them.
A lil tad pricy. But the food has always been good.