Residence Inn by Marriott Pittsburgh Cranberry Township, Cranberry Twp PA

Room was absolutely disgusting. There were bodily fluid stains on the sofa, the towels and comforter were filthy, and there were stains all over the curtains. Also, there was a dried up old piece of sushi on the floor. The A/C was broken in the room and the whole entire room smelled like mold and wet dog. We booked the room for 2 nights and had to leave after the first night due to how unsanitary it was. The elevator and hallways were just as dirty too. The manager is rude and nasty and yells at customers over minor booking errors. Avoid this hotel at all costs.

Regrettably, our experience was less than we have ever experienced at Marriott property. It took 4 keys to finally get 1 to work. Even then the door would not open. A maintenance worker walking by said, "You have to body slam the door to get it to open. " Sure enough a body slam worked. We were surprised at the sparse supply of kitchen utensils. We later discovered the dishwasher was filled with dirty dishes and would not work because the door would not latch. The hot tub was out of order and had been broken for over a month. We reported the issues to the front desk in the hope future Marriott guests will have a better experience. Next time we are in the area we will find another place to stay.

Very nice, very homey! All about their guests. The fire and smores kit was unexpected and totally awesome. Hot tub was down, but pool was nice.

A very beautiful place, clean, with good services. Professional workers who satisfy every request.
A good fittnes center, swim pool and barbecue.

Bad experience in many ways. Booked a room for 4 adults but one of the beds was a full size (smaller than a queen). They did not have rollaway beds as advertised. The front desk would not upgrade to an available larger room despite an 11: 30pm checking and having an upgrade award certificate in my rewards account. The room was dirty and floor stickily. This is not what you would expect from Marriott.

My mom and I have stayed at this property at least two times, as our family are longtime Marriott members and this Residence Inn is on our commonly traveled paths. The property itself is dated and could use some significant updates. One of our experiences was good! John there was super friendly and helpful, contributing to a pleasant experience, despite the old room. He ensured we were on the first floor, as it is listed in our profile as a request, and even upgraded us to larger available room. Our more recent trip was not so good. Though the outside of the hotel had signs requiring mask wearing inside, none of the staff at the front desk was wearing a mask. Usually when we check-in we are offered two complimentary bottled waters or Marriott points. Neither was offered. And when I went to go ask for bottled water the person at the front desk looked at me as if I was asking her to hand over their first born child. The room was missing a lot of key necessities that Residence Inn usually has already in the room - dish soap, sponge, sheets and blanket for the pull-out sofa, coffee filters, coffee, luggage rack. When we went to ask for the missing sheets and blanket the staff stood behind the front desk chatting with each other while we stood waiting for service at the front desk. Finally someone reluctantly came over to help. The dishes in the room were still in the dishwasher, which, it's my understanding they're doing that so they don't touch the clean dishes and spread germs. Considering they're not wearing masks inside though, I'm not sure that's doing much help other than creating more work for guests to unload the dishwasher if they want clean dishes. Though my initial impression of this property was good (and more of a 3-4 star rating, this most recent experience has brought them down to a 2).

OK room for the night but the couch that made into a bed was a Joke! Better off sleeping on the floor. And the breakfast in the am another Joke! Why say it's a breakfast if all u have is cereal or a muffin in a bag

The hotel was actually very beautiful, but.the cleaning service was terrible (they did not come into our rooms each day to lay out clean towels or to take our trash out), when I called the “manager” at the front desk she was very rude and didn’t treat with respect or any comfort, and one night when I was walking around the bed to get into bed, a piece of glass had went into my toe. Overall do not reccomend for families or more than a one night stay.

The first night of our stay was great, loved the room. The second night our room was located on the first floor directly next to the outdoor patio sitting area we were woken up at 1: 40am by very very loud intoxicated people blasting music and yelling outside on the patio. My husband called the front desk at 1: 45am to complain the outside noise did not quiet down, at 2am my husband went to the front desk and walked with the clerk to the patio where the people said they would quiet down but did not, at 2: 15am I called the front desk as the people outside were still blasting music and yelling. I saw the clerk once again go to the patio the people outside shut off the music but then were talking so loudly right outside our window we could hear their entire conversation as if they were in our room with us. We packed our stuff and left at 2: 30am after barely getting any sleep. It was a nice hotel and room but the way the hotel handled the noise situation was not accommodating at all for the money we spent for the room. The outdoor patio should be locked and closed for the night at midnight just like how they lock and close the pool at 10pm, to accommodate the rooms by that area for people who are at the hotel to actually sleep and not be up all night partying.

My check out experience more than made up for the rudeness that greeted us. The front desk associate at check out was warm, kind and friendly. I had called early the day of check in to request an early check-in. The associate immediately replied no. She didn't take the time to check the reservation to see if an early check-in would possible. When I inquired to be placed on a rush list since I was coming in for a funeral, I was met with a grumbling ugh, alright. When we arrived, I kindly inquired about checking in, I was once again immediately told no. Not a let me check or let me see what I can do for you, but an abrupt no. After I inquired about checking the reservation, she took my name and said "I guess I can check with housekeeping. " Amazingly after checking our room was available after all. This hotel should be grateful I wasn't an inspector. I've never heard of a hospitality company that would want their employees for response to reasonable requests to be an immediate no. It was also quite a shock to see the front desk attendant in a t-shirt and not a professional appearance.

Mold, mold, mold. In the time it took for me to walk into their lobby, ask do you have a pool? Have the woman say yes and me say I thought you, I had been exposed to enough of it that I was dizzy and had an iron band headache by the time I walked out the door. When I was told that the building that housed our room was not attached to the building that has the lobby, and because we had made a reservation, agreed to look at the room. I opened the door to that separate building and was hit by the same smell. We canceled our reservation, and went across town to Marriott's other brand

Wow! We stayed at Residence Inn in Cranberry Twp.over night heading to Cleveland the next day. What a beautiful room! Guests walk in to a nice size, well-equipped kitchen with counter height table and two chairs. A living room space, desk working area, an incredible king bed, a vanity with sink outside the bathroom, double mirrored closet, and bathroom with tub/shower/ toilet. Loved the small details that made all the difference- the TV swivel for viewing from any room, the separate vanity area, the regular size coffee maker, a huge fridge n freezer + microwave, the bedside reading light, the complimentary gift of water and choc chip cookies n mints upon checkin, the USB ports bedside, and the Paul Mitchell bath products. The lobby had a fireplace, a stocked bookshelf for anyone to use, and plenty of seating. The morning breakfast didnt have any hot foods- just prepackaged items, but keep in mind Ohio was just 2 weeks out of some Covid restrictions lifted. Theres a Sports Grille restaurant in the parking lot, as well as a Rita's water ice, and a Starbucks.all just steps away.

Super friendly and helpful staff, willing to help with anything I ask. Cleaning crew was thorough and friendly as well!

We had our company stay here for the summer and it was the best extended stay we’ve had. Very fair prices, great service, extremely helpful friendly staff. They even gave us free s’more kits for the out door fire pit. Great experience with this place!

The front desk is always super responsive. Helped me out in finding the right people to call to get my Apple TV set up!

The staff is amazing here! They are super responsive and professional. The rooms are always well kept.

The staff is superb! They are so accommodating and helpful we had to book here last minute for an extended stay and they were so incredibly helpful!
The hotel itself is very clean, safe and comfortable!