Rite Aid, Indiana PA

The people who work there are zero help. I bought sunscreen that was labeled buy 1 get one 50% off. The tags were throught the sunscreen aisle on different brands but when I get to the counter they don't ring up that way. They then inform me it has to be the same brand where it doesn't say that anywhere on the tags. Only says "of eual or lesser value. Excludes clearance. " No one would honor it. Then they automatically round up to the nearest dollar to donate your change. I don't mind donating but it seems dishonest if you're choosing it for me instead of me agreeing. I'll drive across town to go somewhere else, always.

This Rite Aid is terrible. They don't stagger lunch breaks so the pharmacy is just closed from 130-2pm. Then the drive through just says lane 1 & lane 2 it doesn't designate which is pick up or drop off till you finally make it though the line of cars and they say no this is drop off only.horribly managed store.

I rarely ever write bad reviews but this has to be the worst pharmacy ever since they remodeled the place. First of all they have the most inconvenient hours and the pharmacy is completely closed on the weekends. Even if you go on the weekdays, half the time there is a huge line which takes forever to move. One time I waited almost 30 minutes and the line barely moved so I ended up giving up and coming back another day. Another time I went to pick up my meds and one of my prescriptions was missing. The pharmacist told me she could fill it in a few hours and to come back in a few hours to pick all my prescriptions together. So I left and went home only to receive a text 20 minutes later saying the prescription that hasn’t been filled was out of stock and couldn’t be picked up till the next day. Love that the pharmacy couldn’t check if the prescription was even in stock before sending me away without the meds that were available so now I had to make an extra trip without even getting the last prescription. Save your time and go to literally any other pharmacy possible.

I have gone to this pharmacy for years. In the past few months, likely due to the renovations, the service from the pharmacy has been garbage. It isn't the employees fault - it's the pharmacist's. I have never once had a problem with the employees who take care of customers, they're almost always lovely.

However, there have now been two instances where my prescription took over a week to fill - that is absolutely ridiculous. There is no excuse for that. Not to mention that they are closed on the weekend, so if you go to the ER during the weekend, you better hope you don't get prescribed any medication. I am changing pharmacies because of this.

6/19/22

came to pharmacy at 4: 40 through drive thru.after pulling out of the pharmacy drive thru i parked, realizing i didn’t have the meds i came there for.called the pharmacy and was responded to by i assume one of their pharmacy cashiers.employee, trying to find the medication in question, preceded to list many medications i have not heard of, or medicines that are currently not being taken and have not for some time.after telling her the generic name for what i am looking for, she said she is not seeing it.soon after, she states “wait you are right”.
following this i said okay cool so i’m in the parking lot can i come grab them.employee asks boss, who then took the phone fully ready to tell me they were closing and she did not want to help.i proceeded to explain my situation- out of meds for 3 days- i got here before closing time (at this point it’s 4: 58)
pharmacist explains that they can be filled tomorrow morning.i explained that had this been done as it was supposed to on their end, I would not miss my medication for the day.pharmacist asks “i’m curious as to why you would pick them up so late anyways if you need them”
i felt that this should not have to have been explained, and absolutely not have been asked, but i was traveling. As it is now day 4, it is a priority, and their mistake should cause them the emergency, not me, as this is their profession and it is extremely reckless and irresponsible to forget someone’s medication when you close in 10 minutes.when i stated that it is not a problem of me calling them, and that my medication is automatic, the pharmacist unprofessionally corrected me in attempt to save herself. I order my prescriptions through my phone, i send a single letter and they all get filled.every single one of my medications operate this way.after not getting through to the completely unprofessional pharmacist who was only looking to leave rather than fix a mistake that falls under her, there was no accountability, just extreme disrespect. I was hung up on.this person by no means should be working with medication as she gives no regard for the well-being of others.

This used to be a good Pharmacy but now they have odd hours they're never open when they say they will be they give you a text message stating that your medications are in and you show up and they're not there they say that they haven't faxed the doctors yet they make you call the offices to get your doctor's to call again it took me over a week to get a prescription refilled and then when I show up to get it they're not even open even though the website says they're open at 8: 00 a.m. I wait an hour for the store to open because of my work schedule and here you end up saying that they don't open until 9: 00. Absolutely atrocious I'll be changing my Pharmacy this will be going to corporate of Rite Aid as well this Rite Aid in Indiana has gone south. They never have been this bad and it's absolutely horrible then they take an hour lunch during the time that other people have lunch breaks so you can't even pick up your prescriptions then they should have it open from 8: 00 to 8: 00 like they used to hire more people get it together

Slow customer service. Ridiculous wait time to pick up a
Prescription. Bad, bad experience. Time to move on to another pharmacy…

My doctor sent a prescription to this pharmacy, in error, and Rite Aid did not disappoint. Sat in the drive thru line for 15-20 minutes. There were 6 cars ahead of me. When the car a head of me pulled up to the window, the associate put a sign up and walked away. The sign was they take lunch from 1: 30-2: 00. The associate left 4 cars already in line waiting to pickup. When I went back today to pick up the meds, I asked why they just left with customers waiting. The associate got a Pharmacist, I believe, she told me that Rite Aid has a corporate policy that EVERYONE has to take lunch at 1: 30. She only apologized for having to wait in line. Little long winded. Freaking unbelievable corporate allows this to happen time and time again.

This used to be a great pharmacy, with quick service and helpful open hours. Since they remodeled the store (filling it with junk instead of products people need) the pharmacy service has gone down the tubes. I don't know if they lost a pharmacist or what, but you have to stand in line for an hour to pick up your prescription and the drive-through is closed at random times. They have also stopped opening on weekends, which is inconvenient for people who work regular hours. Someone somewhere made a really poor decision about the direction of the store.

Corporate seems to be driving this pharmacy into the ground. Understaffed and overwhelmed. The employees have my sympathy.

DO NOT GO TO THIS PHARMACY. I stood in line for an hour and a half, waiting for 1 script. Not even worthy of one star. ZERO STARS.

Not a good pharmacy, and why do they send you notifications that your medicine is ready to be picked up with only 10 mins left before the pharmacy closes.

An hour wait for the drive thru. Didn't even have all my pills ready. Absolutely ridiculous.

They refuse to answer the phone and when you show up to see if the prescription is actually filled there are 12 to 15 people in line waiting. Horrible store with zero organization.

I have never dealt with a pharmacy that I can call for days and talk to no one. Even my doctor was unable to get through to anyone on the staff. I don't know why they can't keep staff at this rite aid, but maybe something should be done so people want to work there. It is absolutely absurd to let people go for days or longer without even knowing if their prescriptions have been recieved let alone actually get them filled. I'm fortunate enough that my health will not be in serious jeopardy if I go without, but not everyone is that lucky. You could transfer to another rite aid.but only if they started processing your Rx in the first place, amd it goes without saying that they didn't. Which is precisely why i was calling in the 1st place. I have only had this issue at this particular Rite Aid.

Not one of my favorite places to shop. Not much choice in vitamins and the checkout people are not very nice.