Rite Aid, Harrisburg PA

By far the worst experience I’ve ever dealt with when it comes to getting my meds. First off there is absolutely no communication when it comes to getting someone their script. No call or any form of communication as to what is going on with your script when it is sent by the doctor. You have to call in yourself and I swear they do their very best to avoid answering that phone. I finally got through today after calling them 10 times. I was trying to transfer a script to another pharmacy. The man on the phone told me they needed the pharmacist first and last name to transfer a script first? What? !? Getting your scripts should not be this much of a headache and not this complicated. Aside from that there was another time I was currently out of my medication. The guy on the phone told me to shop around and see if I can get it somewhere else. When I pressed on the matter if he can check his computer to see if other rite aids have my medication he said there’s no way to check I’ll have to call random rite aids myself. This is such a shameful pharmacy dealing with peoples meds with absolutely no care in helping anyone. Stay away from this place!

There are not a lot of associates at the store. The shelves were nearly bare in places. It hasn't been this bare in a long time. I love the store. I live directly across the street from the store.

As always, the Rite-Aid store #01887 @ 2103 N. 3rd Street, Harrisburg, PA is friendly and professional. I've been going there since early 2014 and am most pleased.

Great assistant manager and staff can be welcoming and very friendly
Store is clean and well stocked! Five stars for the assistant manager.

A great local pharmacy to go to! Really good associates at the pharmacy and store. Be aware, the store and pharmacy hours are a bit inconvenient right now.my medication was called in at 0830, but the pharmacy didn't open until 1000. But then it was filled very quickly!

If I could give this place 0 stars I would. Incompetent pharmacy employees who aren’t helpful. Also what kind of pharmacy opens at 10 am?

I called to check if my prescription was processed and ready. I was placed on hold for over 8 minutes I disconnected and called back to be put on hold again I understand being short staffed but how long would it take to verify that my prescription was ready very poor service.

No customer service at all. And they keep hanging up when I call or leaving me on hold 30 minutes. Don’t have my meds and the hours are made by a child. Don’t use this place they need to be shut down

This place is horrible. They don't fill your prescriptions for days. I have to abruptly stop my mental health medication and then be left without it for days because they "forgot" to do a prior authorization and this is the 2nd month in a row this has happened. I shouldn't have to pay out of pocket just to have my medication on time especially when I have insurance. And even if prior authorization is not needed, you still won't get your prescriptions filled or refilled unless you actually go to the pharmacy, because they NEVER answer the phone, and ask if the medication is ready. Even though you know its not ready because you didn't get any notifications saying it was ready but its two days past the date that it was supposed to be ready. Their ignorance and indifference is unethical at a minimum but this should be illegal. This place HAS to do better. Once my medications are finally filled, this month, I'll be switching to a local, family ran pharmacy thats about two blocks down the street from this Rite Aid. After years of struggling with Rite Aid I've finally had enough.