Rite Aid, Erie PA

This Rite Aid not only is conveniently located but has some of the most helpful associates you could hope to find. They are willing to take time to assist you and won't stop until you get what you came in for. Kimberly got my product delivered from another store after making phone calls to locate it. An extraordinary effort which was very much appreciated.

I went there to get my medicine and was using the self checkout to do my printed photos, it was not working and the person at the counter said I cannot do it on the self checkouts and she would take me next. She was having trouble with adjusting a price so she called a manager over, the manager came right over to me thinking I needed help and she was the sweetest thing smile ear to ear as soon as she came over! You can just tell she’s the brightest employee in this rite aid and her joy is just contagious. I wish they had employees like her in every store. I normally don’t like to shop in rite aid but she definitely makes it a good experience! I’m not surprised she’s a manager! Thank you Nickola!

Very clean store had exactly what I was looking for after going to a couple different pharmacies but the staff was helpful and friendly

At this rite aid, KIMBERLY was very rude and disrespectful. We put back an item we didn’t want in the correct spot and she was disrespectful saying we didn’t.but we did. I like rite aid and i hope my next experience is much better

The Worst Pharmacy Ever, The Staff are there just to get their paycheck they’re not there to work, bad bad bad place…. Zero recommendation.

Sue Belfiglio, the pharmacist was so helpful regarding advice for my elderly -declining parents - she went above, and beyond information- even told me about the downside of certain meds, so helpful and caring

The pharmacy refuses to answer the phones. On more than one occasion I have had to drive in to ask a question or get a prescription switched. Today I went in after calling all morning and continued to call while in line and could hear the phone ringing. There were only two people ahead of me and at least 6-8 people working behind the pharmacy. I was told they were busy. I had to leave work to talk to someone which should have been a two minute phone call.

Upon entering Rite-Aid on Peach St in Erie, PA I noticed how very clean and organized it was. The floors were very clean too. The pharmacy area also was clean. The staff was pleasant and more than happy to help you if needed.

The store itself is fine and I never have any issues. I've used this pharmacy for years and the last year or so has been very testing. It is impossible to get anyone on the phone. I should not have to get in my car and go down there just to ask them a question. They are good about filling prescriptions in a timely manner, but if I have questions, forget trying to call. I've stood in the store and watched the phone ring and nobody move. This store is close and in a convenient location, but I'm very close to switching to the 26th st location because they almost always answer. I've had to fill scripts there a few times because I can't get anyone on the phone at this location.

Echoing the other reviews here - went to pick up a prescription at 1: 45pm on a Thursday and they were closed.

I first came here to post a review about multiple negative experiences I've had with a specific newer (to me) pharmacist in the pharmacy. Upon reading multiple reviews on this business regarding this specific pharmacist, tech, or pharmacy employee I am appalled this has been going on this long without remedying the situation. People should not have to deal with such a negative, rude, near mocking employee while trying to pick-up their medications especially for loved ones battling cancer. From what I've experienced she has zero customer service etiquette as well as a serious attitude problem. I have been a customer of Rite Aid for many years and strongly stand with all of the similar complaints regarding this employee, I am hoping that Rite Aid does something to fix this issue as I am one more instance from switching pharmacies all together.

I've been using this pharmacy for 11 years and within the past few months the customer service has gotten so bad and the time it takes to fill a prescription has gotten to be unacceptable in my opinion. The hours of operation have shortened and now the pharmacy closes for a half hour for lunch break. The drive through closes early. I could go on and on. I am seriously considering going to another pharmacy.

Worst rite aid left. I promise, they'll be the next to close if they keep up this service. Pharmacy closes whenever they feel like it. Even with 3 people standing in there with the gate down refusing to fill prescriptions during their posted hours of operation. It would be nice if they updated online or the phone greeting so people don't go way outta their way!

This pharmacy is ridiculously slow. 30 mins to pick up one prescription, because the lady moves like a snail. Typically not so friendly staff. Contemplating moving all of our prescriptions to Walgreens!

**EDIT**

2 months later and not much has changed! My prescriptions are never ready when they are said to be. You try calling and no one answers so you drive there and it's not still not ready then the rude associate (of course she never has on a name tag) speaks down to you and tells you it'll be another 40 mins, mind you the dr called it in 6 hours ago! 6 hours to fill a prescription is crazy especially when it's only 6 pills! Calling tomorrow to move all of my prescriptions to a different pharmacy.