Rite Aid, Philadelphia PA

I go to pick up a prescription for my mom, which they had available, but when I asked about my own, they said that I had to call my insurance because "they don't cover my medication" and I "have to do mail order". This doesn't make sense because I was able to get my medication twice before with no issues. I was handed the phone number for my insurance and when I got on with my insurance representative, she said that the pharmacist gave me half a story, which is highly likely. When the representative from my insurance called the Rite Aid Pharmacy, they couldn't be bothered to answer the phone. It really bothers me that the pharmacy just arbitrarily canceled my prescription for a medication that I need without telling me (after filling it twice), however my mother thinks this was the pharmacy's way of getting rid of me because I had a few unpleasant encounters with some of the pharmacy staff in the past.

Have tried four times to schedule an Immunization via their web site and each time I finish.the application disappears and asks me to start over again. Beyond frustrating as we have a 103 year old mom at home and can't risk bring flu home to her!

I went there to get my Covid vaccin, for my surprise I have been waiting for 1 hour after that a lady came to me to check after she went and didn’t show up when I saw her she was doing other thing and ignored me again then came another lady and I explained to her that I was waiting for an hour, she didn’t even apologized for that, it’s been a awful experience.

Pharmacy was no help at all. Was on hold for over 30 minutes for them to check to see if they had a prescription.

I get here 9: 49 pm says closes at 10pm. I drove 15 min to buy things needed for dehydration, stomach pain and they decide to close early.so upset that you Check hours of operation a.d they decided they wanna put doors down 11 min early and im feeling so sick. Good thing dollar general actually stays open on hours posted. They got my business instead. LAZY EMPLOYEES

The pharmacist picked up my call and told me she would call me back LOL I used to work as a pharmacy tech too and that’s not a thing. Guess what? She never called me back.

Still a pathetic place. Moved my prescription to CVS a few years ago because they refused to accept customer checks. Just was in line for pharmacy. Two ladies behind the counter. One leaves the counter, then the other but no service. I am a former shareholder. Glad I dumped this schlock stock. Keep your "I'm Sorries! "

Worst rite aid around. Don’t even try calling into the pharmacy. They don’t care about you.

Updating because they have improved in the last year. Changes have been made. Can finally get someone on the phone in pharmacy when you call

Customer service was not good
The pharmacy won't answer the calls to check on prescriptions

If I can rate it a negative -5 I would. Terrible pharmacy been waiting for 3 hrs to get my medicine that according to them was only supposed to take 30 minutes. If your under staffed tell us a head of time so we don’t come and wait for 3 hrs

The Indian guy that works the pharmacy is an absolute incompetent waste of space. He’s rude, arrogant, and I’ve seen turtles move faster than he does. It blows my mind how he manages to stumble through life. I’ve never had a problem with this rite aid but after dealing with this guy, it has me and my family questioning if we want to continue doing business there.

Please, don’t
Come to this shop.
If you need medicine, need wait for 2-3 hours on the line

It's very convenient and right down the street from my apartment I can pretty much get everything I need as far as household and food items as well as immunization shots

Terrible service. I have to admit the customer service at the pharmacy is beyond disgraceful. Either you have one person doing everything (waiting on customers, taking new prescriptions and working the window) or you have 3 people standing around laughing and joking with amongst themselves while making customers wait. I had a simple question and one of the women said that she would "be right there", and went on with her non work-related conversation with the other two. After waiting for 10 minutes and being ignored, I left the store and never returned.