Rite Aid, Harrisburg PA

This has nothing to do with my transaction today - I always find your staff to be consistent and helpful.

What I did witness today was a full on adult temper tantrum by one of the other patrons, which occured loudly enough for the entire store, and probably the CVS across the street, to hear. A gentleman appeared, and I say appeared as I do not know full context here, that his online order, which appeared to have been made in store, was not instantaneously ready, and that when presented with the requested items he complained about a discrepancy in sale price, now mind you this was overheard between my journey from the GNC section to the greeting cards and to the paper plastics aisle, not once did I lose the ability to hear his complaints. Like this guy was irate. First at corporate, then at computers? In general I think, and then because your wifi wasn't working, to which a helpful associate pointed out that you don't offer wifi, which further frustrated the gentleman, to the point of hurling profanities and other unnecessary language to the associate attempting to help him.

The associate, Rich, handled the situation with such grace and patience, repeatedly attempted to help the customer and solve the problem, as well as explaining how the system worked at every step of the process. Having worked in a retail setting for almost a decade, I have seen my fair share of similar debacles, but I find as I age I am less tolerant of such childish and inappropriate behavior. Rich repeatedly tried to assuage the man, and de-escalate the situation, to no avail as the man's belligerence seemingly had no end, to the point of hindering his own transaction by his increasing refusal to cooperate with anyone, regardless of what they were offering.

Finally, the man stormed off with what I assume to be his much needed items, and Rich concluded the encounter by telling the man to have a nice day, which in return Rich was given one final expletive by the man as he left, got into what I would describe as an.eccentrically decorated vehicle, and floored it out of the parking lot.

Experience 10/10

Every store needs an associate like Rich.

Where do I start? Several months ago I switched to this Rite Aid from the Linglestown Road store, due to multiple problems with them, answering the phone and getting a response regarding prescriptions. Now with the experience, I’ve just had at the one on Jonestown Road I’ve given up on Rite Aid completely. I received notice from them that the prescriptions that my doctor had forwarded to them were ready with an extremely high co-pay for both of the prescriptions. I subsequently tried to call the pharmacy five times and it rang with no answer, no answering machine and no other response. I then got through to the regular store clerk who tried to page the pharmacy for me, and they still didn’t answer at long last when I got through the pharmacist was insisting that she had put it through my new insurance, I explained my insurance has been the same for many years. And she was still insistent that she put it through and that was the co-pay. However, I called my insurance company the next day, and they advised they did not receive a claim for the prescriptions. Thankfully, I know a little bit about insurance and questioned it, but would have happened. Had I excepted what the pharmacist told me and paid $258 for a prescription that actually had a zero co-pay, and another $50 for one that also had a zero co-pay. Certainly makes me question the accuracy of anything from that pharmacy.
The icing on the cake was that when I couldn’t get through to the pharmacy, I called rite aid corporations, customer service I was told this would be referred to the regional pharmacy manager, and to the pharmacy to respond to me. Never heard another word

Cheapest place for my prescribed medicine but usually out of it. I get attitude from employee at drive thru for them not having medicine that I need that I can only get prescribed 24 hour in advance or they cancel my order without a call or email notifying me of cancellation

Medication was ready and sitting in the box for pickup but they were catering to the drive through customers while I stood waiting for 20 minutes until another tech helped me and got me on my way. The first tech kept ignoring me while she knew my meds were ready to pick up. Only a matter of time anyways before they go out of business.

I recently transferred all my prescriptions to Rite Aid because my previous pharmacy had been having a problem keeping my one medication in stock. I was satisfied with the entire process with the exception of attempting to phone the pharmacy to see when my prescriptions would be filled. On Saturday morning, I attempted to phone the pharmacy 'EIGHT' times and, every time after about six rings, I would be transferred back to the original message that you get when you first phone the store.

I give Rite Aid a Five Star Review.they are polite, courteous, attentive and accurate. Each of the employees is always smiling, greets us, answers questions and communicates clearly. Job well done!

I’m not sure how this location is handling Covid tests, but twice my husband has taken tests here and the first one took 7 days for results and the one he took December 30th has yet to get the results. I took one at the Linglestown Rd. And got my results in early the 2nd day. Coincidence, I don’t think so.

The care is the worst, starting with the pharmacy. I'm sure I won't go back to that pharmacy.

I am going to change this rite aid to union deposit now! These girls at pharmacy are taking care of their head lice except helping drive thru ppl! Disgusted!

Love this Rite Aid on Jonestown road. Very clean, well stocked and associates and pharmacists are very helpful, professional and customer oriented.