Rite Aid, Wilkinsburg PA

I used to love walking around this store and picking up this or that after retrieving the packages I always had sent to their Amazon Hub Lockers, but no longer. The store doors were locked at 4: 50pm last Sunday, despite the posted store hours indicating that they close at 5pm on Sundays. An event of mine was ruined because I could not pick up an Amazon item, so yeah, I will no longer be giving my business to a store that can't even abide by their own opening and closing hours.

No one is answering the phone we have been back and forth 3 times and still no prescription! Our insurance company had to call on our behalf and that still never answered the phone! This store either needs more staff or should be shut down! The pharmacy is ridiculous!

This store was once a shining jewel of professional, competent healthcare and successful business within Wilkinsburg. But, key to that success was the former Pharmacist-in-Charge, Tom. He had a wildly impressive clinical knowlege, business savvy, and interpersonal skills. He is someone whose hands, as a medical professional myself, I had no qualms about placing my life into. As someone who brought new meaning to "one man band, " Tom managed to keep the flow brisk and efficient; and he did so without sacrificing quality for quantity. Without him, and with the new antisocial and disengaged team working there currently, the store has lost both quality and quantity. The pharmacists seem unwilling or able to form connections or make bonds with their patients, and the store in general cannot turn around prescriptions in a reasonable period of time. Sadly, without him this Rite Aid will likely become what many other Wilkinsburg business are now termed - out of business. I do not know why he left, but whoever the supervisor is that didn't do everything within their power to keep such an obviously gifted asset should be seriously questioned as both a clinical and a businessperson. I would not longer recommend this store to patients or loved ones.

They follow black ppl around a whole lot in this store. The classic scan security on every aisle. I have sent ppl here just to check and they do it all the time. The lady was counting drawer and came outta office to watch. The stories I get about the black lady showing up on the aisle is getting to be very funny seems nobody likes going here because of her. Sadly I think that is why it is constantly empty all the time.

I actually praise this Rite Aid and love picking up my medication from this store because I know how wonderful the customer service is here. The pharmacy staff members are always extremely patient and informative.

To the Rite Aid Pharmacy staff,
You’re the real reason people come to this Rite Aid!

I truly don’t understand the negative reviews that are commented about this Rite Aid. I personally have never experienced such genuine customer service. The entire pharmacy staff is absolutely phenomenal and needs to be recognized. They are extremely caring and helpful with any questions I have regarding medication, and they are always extremely friendly. I actually went to the pharmacy earlier today to pickup needles for my diabetic cat, and the pharmacy informed me that my script was shipped late from the supplier, so they provided me a short term supply until my syringes come in. I am extremely grateful, my cat is extremely grateful, and I couldn’t be happier. A huge thank you to the Rite Aid pharmacy staff for all you do.

This place is horrible service once it comes to their western union! Because they wouldn’t even give me a low amount of $50 out the drewer when they opened! It’s only $50 they made me wait till customers rang up things for me to get my money.ridiculous! So don’t come here for your western unions pickups or sending.

Slow. Slooooooowwww. Extremely slow.

Nobody in the store. Two people working in the pharmacy and it still took 30 minutes to get a flu shot. Cells divide faster than vaccines are administered here.