Rittenhouse Needlepoint, Philadelphia PA

The only reason this is not 5 stars is because I don't yet have the finished painting and design but I am confident that when I get it I will bump it up to 5. I am so excited to be writing this because the custom work that I am having done has been in my mind for at least 10 years. I am now living in Maryland not far from Philly and was there for a conference and decided to drop by to see if my dream could become a reality. My desire was to have a cover made for my prayerbook. I love the hand-painted prayerbooks from the 14 and 1500's (no chance I'll ever own one) so I thought I could have a cover designed for mine with symbols and phrases that were important to me.

I had never been to the store and when I went in I was received warmly (that doesn't always happen as a male in textile oriented stores) I asked to speak with someone about a design and I was shown right away to the back where Zack was working in the art dept. He was immediately as excited as I was about what I wanted and I went from just thinking about it, with a plan to return later with a decision, to committing right then to doing it and starting the design. It was a pleasurable and fun experience from the start. Zack let me know he was transitioning to a new job and so he jumped on it and had a design mock up to me in 4 days and is making the alteration designs we discussed because he wanted to have this done for me before he leaves.

Obviously none of this is cheap (not overpriced just not cheap) and Zack has made the experience wonderful from the start. I'm always happy to spend money when I am enjoying myself and being treated so well in the process. I'm already thinking about having a cover made for my Bible and if the end result of my prayerbook is as great as I expect then I'll be starting a design for a Bible cover and other items along the way. I'm so glad I took the time to stop by and look forward to doing business with them in the future. I'm sorry they are losing Zack and hope they replace him with someone just as helpful and proficient.

I’ve shopped here for the past year for my needlepoint supplies, and Ive always been super impressed with the quality of the products and the salespeople are really friendly and helpful. I’m giving the store a negative review for three reasons:

First, the last time I went into the store, I saw a roach in the bathroom (and when there’s one roach, there’s an infestation). Considering the cost of the threads I purchase and their quality, this is incredibly upsetting. Additionally, the air conditioning wasn’t working and the store was sweltering. Finally, I’ve seen the store manager openly berate her staff. As someone who worked in retail for years, I find this kind of behavior completely unacceptable (as well as unprofessional).

This is supposed to be one of the top stores in the nation for needlepoint supplies, and much as I like have liked shopping here, I will take my patronage to a store that values their product and treats their staff with respect.

They finished a stocking for my daughter that I did. I can’t say enough about their customer service, attention to detail, and speed of service. Will be using them for all of my finishing needs.

Great little shop if you need thread. There is so much of it. I felt like I was in stitcher heaven. But there were few selections for fabric and other stitching notions. I would have liked to see some hand dyed fabrics and broader selection of needles, finishing hoops and scissors. But if you need a thread and you need it now, these guys probably have it.

It has been many years since I have been to the shop. The last time was in an old location. It was definitely worth the trip, traffic, finding parking, to go. (And that part wasn’t that bad). The store is my idea of needlepoint heaven! It is enormous, more threads than I knew existed and the staff is incredibly friendly and helpful. Next time I will hang out longer!

I love this place. Very friendly atmosphere. Staff have always been ready to help with any questions. Huge selection of embroidery floss. I also appreciate that they are offering shopping by appointment during the pandemic. When I emailed for an appointment, they got back to me very promptly. Not only did they confirm that they carried what I needed, they had it waiting for me behind the counter when I arrived.

Great, huge selection, beautifully friendly and helpful staff. Loved it!