Riverside True Value, Middletown PA

What kind of hardware store closes at 6? Something in your house breaks at 6: 02 you’re screwed. Bad business practices. Not my job to find people to work there. Hopefully next time my toilet breaks it’ll be between 10 and 6. Don’t worry. Home Depot was open.

As a general hardware store this store is limited on it's stock in certain areas of home improvement. I would rather go to a tractor supply store.

I also dropped off a few UPS packages here and it felt very shady. I would rather drive up to Hummelstown UPS Store than leave my packages without a scan here.

The dirt bags that are put out on pallets are so over priced well mostly everything here is over priced. I would very much torture myself at Lowes, HD or Walmart for home improvement.

Ryan was super! I never in my life knew how to feed line to my weed waker. Ryan went above and beyond to not just teach me how to do it but also lining it for me! Just a great down hometown employee! Great job Ryan!

The people there today were awesome in helping me out with my kitchen piping and faucet issues.

They almost always have what I need and the employees go out do their way to help!

In general, I give this place 5 stars. That was my experience when I went in yesterday. My experience then was five stars. In general, there are two employees who seem to be the managers, at least in terms of more knowledgeable and in charge. One of them is lovely. He is super helpful, always willing to help and very able to do so. The other one not so much.

I went in the store, having decided to try TrueValue over Home Depot. I need a shovel. They had some that were very cheap, $10 a shovel. I asked the staff at the cash register if it was even worth the purchase, given that it was very cheap. The manager-type fellow overhead and gruffly replied “Well, it is cheapest one we sell, so if you use it hard…Yes, it’ll break. You get what you pay for. ” However, he did so in a way in which he made it seem stupid that I was asking, and he made me feel unwanted, and like I should not come back.

Obviously, I know the cheapest shovel is the lowest quality. However, in my experience, some of the employees there are very knowledgeable and may have been able to advise me to skip that shovel or, say: “For the $10, it is reasonably well made. ” Who knows. That’s why I was asking. Needless to say, I wish I had gone to Home Depot today.

I like supporting smaller stores. Despite still being a chain, I think it is locally operated, and I appreciate that about it. I will give it one more try. What I can say is I hope that individual does not train new employees because if so, he may create an environment where rudeness is a prevailing character, and then I’ll go to Home Depot. I’d rather interact with staff who are not helpful than staff who are rude.

Great store! Had nothing but positive outcomes every time I have been there! Such a wide variety of items! Love it!