RMA Philadelphia Center City

The care team at RMA has continually exceeded my expectations. When I speak with others who are on their infertility journey, I consistently wish that they could experience the care and attention we have gotten at RMA. I know other clinics can’t hold a candle to the work RMA does. We will be forever grateful to Dr. Lange and Arieanne for knowledge, support, and care.

My experience with Michelle on the phone this AM was rushed, condescending and not how I would expect to be explained something when looking for clarity. I am a past patient but still am making storage payments - I can understand the priority of caring for current patients but I would have hoped that would translate to past patients as well. Very upsetting phone call.

I feel violated after visiting this office for my baseline ultrasound. Dr. Gutmann gave me an attitude when I said I wasn't comfortable with students in the room and made a snarky comment about how the techs were non-negotiable when three trailed into the room after her. I suspect one of them was the student. She measured my ovaries quickly on the ultrasound screen then abruptly ended the evaluation saying the office would follow up with me later that day and tried to leave the room. I stopped her and asked how many follicles I have (the purpose of the visit is to get this number and counsel the patient because the number on the ultrasound helps guide your expectations for how many eggs you will successfully harvest). She VERY OBVIOUSLY forgot to count in her haste and bold faced looked at me and said a number that was obviously a random estimate that was also much lower than my last ultrasound (she probably did not know I had one and have a ballpark understanding of how many I have) then walked out of the room.

There were so many red flags with this woman that I would implore everyone to visit their insurance website and identify any other practice to go to before seeing her. I myself have found three others in the area after returning home from this disgusting experience of a visit.

The minimum number of stars was one in order to post but I tried to give zero.

My experience with the medical team was okay. My doctor seemed very knowledgeable and experienced, but I didn't have all that much contact with her. Most of the communication came through a nurse whom I never actually met. The care I got didn't seem terribly personalized, but I got the results I wanted, so I can't complain too much about that.

My experience with the financial side of things, on the other hand, was an absolute nightmare. The first bad sign came as soon as I signed up as a new patient. I was given an appointment at a specific time for a telephone financial consultation. My financial counselor didn't call me at the time of the appointment, and when I inquired she informed me that they "weren't doing phone calls anymore. " She said I could email her any questions I had, which I did on a few occasions, but the answers she gave me were generally either incorrect, unhelpful, or nonexistent.

My experience with RMA's billing department wasn't any better. When my insurance changed, I emailed them my new insurance information and confirmed at my next appointment that they had my new insurance information in their system. They confirmed that yes, they had the new information. Regardless, they billed my old, expired insurance and the claim was of course denied (and they tried to bill me for the full amount instead of resubmitting the claim to my current insurance). Inexplicably, they continued unsuccessfully billing my old insurance (and then billing me) for several appointments over several weeks, even though I informed them multiple times of the issue. It took weeks of going back and forth with their billing department until they finally started billing my correct, current insurance.

Even after they started billing the correct insurance, the problems continued. Nearly every bill I received had an error on it (they generally tried to bill me for more than my Explanation of Benefits said I owed). Again, it took weeks of going back and forth with them to get all the billing errors resolved. My pregnancy was more than halfway over by the time I managed to get everything resolved (at least I think everything is resolved now). Fertility issues and pregnancy are stressful enough without having to spend months dealing with medical billing errors—please do better.

Overall, I had a wonderful experience at RMA. Dr. Gutmann listened carefully to my goals and counseled me expertly on my options. She always made clear that what steps I took were ultimately my choice.
At 40, I became pregnant on my first IVF attempt. I am so grateful for all of the help of the physicians and staff.

Some of the staff was less helpful than others; but that's always going to be true at any place you visit/frequent, etc. Overall, I was pretty impressed with the knowledge and patient-centered care of the doctors and the staff.

(And, as to staff, I have to say I was particularly impressed with kindness of both Margot (sp?) and Jen, as well as one of the more senior nurses named Jen).

One HUGE area for improvement: their app that tracks your results, and e-mail. As to the app, it resets every single cycle so you don't have prior cycle information. Incredibly annoying! As to email, when they force you to use the app to communicate, it's nearly impossible to read because the font is tiny and there is no way to improve it (even increasing phone settings for font size didn't help). Also, when they did have a separate, out-of-app e-mail system, it deleted emails that were just a couple months old, again making it really hard to track progress, find information provided previously, etc. Those things really really need to be fixed. But, in the end, I'm on my way to being a mother so those problems didn't stop me.

I can't say enough wonderful things about everyone who is a part of the RMA team. I consistently get speedy and helpful responses (which is half the stress of this process, amiright? !) Whether it's billing (Courtney Blair), my nurse (Arieanne Miller or Emily Fox when I'm a crazy person who needs help when I get an out of office response), my physician (Dr. Lange), or some random insurance paperwork I need (Megan Butterbaugh just saved the day), everyone is ALWAYS on top of it. I've had experiences with most of the physicians in the practice at this point, and they are all wonderful. Don't get me wrong, there can be hiccups, we are all human, and everyone's situation is unique and nuanced, but they are thorough, kind, and thoughtful, and gentle and they want what is best for you! The McGowan's are grateful for our RMA team.

This place continues is terrible. I've had terrible experience with my fiance and now they continually have me contacted by a collection agency for a $100 payment that paid months ago at visit. I've contacted the billing department several times and nothing has been done. This seems to be a common theme. The receptionist gave my fiancé another womans file at one visit.imagine that. Kept pushing us towards IVF without any sit down or explanation of the payment process. If I could give 0 stars I would.
Update: the following month after stopping fertility treatment with this place we found out that we were pregnant on our own with no help. We are expecting a daughter this summer. Look elsewhere

I’ve had one appointment so far but Dr. Guttman has been the most empathetic and comprehensive doctor I’ve seen in years. Her team follows up quickly and is kind and never rushes you along. I would recommend them to any person I care about, looking forward to working with their practice (:

The staff at RMA treat each appointment and question with the utmost respect and detail. This was my second time using RMA for my second child and I never felt alone in this journey.

I love RMA. Not only are they very responsive and kind, but they are thorough with their process. I switched over to RMA after 5 failed IUIs at Penn Fertility. I am now pregnant after ONE iui at RMA! They closely monitored me and were amazing at answering every single question i had.

If anyone is struggling at a different clinic, please consider switching to RMA.

So far so good! I met with Dr Gutman for a consultation and she was very honest and to point-which I sincerely appreciate! I'm still going through the testing phases so can't speak on any procedures. My assigned nurse Jen, has been an absolute angel on earth answering all of my questions. I am always so anxious and she knows how to deal with my hundreds of questions and explains everything so carefully. She truly seems like she cares and wants to be helpful. As a nurse myself, I know how difficult it can be caring for others all day long- so her sincerity and patience is truly valued.